Solutions Archtect, West Coast USA

The ICE Group; Palo Alto (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading management software company is seeking an experienced West Coast Solution Architect with expertise in virtualization and networking. This role involves collaborating with VAR partners and customers, providing technical support, and presenting solutions. A minimum of 2 years in designing virtual solutions is required, along with excellent communication and organizational skills. The successful candidate will demonstrate a passion for customer success and the ability to work independently in a fast-paced environment.

Qualifications

• 2+ years of designing/implementing virtual solutions.
• Experience with VMware Infrastructure preferred.
• Knowledge of Active Directory, GPOs, security, and management.

Responsibilities

• Develop and implement best practices for VAR partners.
• Train VARs through hands-on sessions.
• Support customer installations as an infrastructure expert.
• Collaborate with marketing and engineering on product positioning.

Skills

Virtualization expertise

Knowledge of VMware View

Knowledge of Citrix XenDesktop

Professional presentation skills

Excellent organizational skills

Customer service skills

Account management skills

Ability to work under pressure

Job description

The ICE Group Client is a leader in management software for mobilizing applications,

Their patented application technology works with apps so IT departments only have to manage them once, across any platform (static and mobile), with simplicity and compatibility.

Growing like a weed, the ICE Group Client provides their customers with the ability to manage applications on‑premises.

Job Description

ICE Group Client is seeking an experienced Virtualization professional to take on the role of our West Coast Solution Architect. This role requires someone with experience with multiple technologies such as virtualization, networking, and storage, and who has designed, implemented or managed virtual solutions for customers.

You will work independently on various efforts including pre‑sales activities, customer requirements gathering, working with engineering on behalf of customers, and the development of best practices and reference architectures. This is a pre‑sales role for a serious technical person that is willing to assist with sales efforts and customer installs while working with both our support and sales organizations.

Responsibilities Include

• Work with VAR partners and customers to develop and implement the company’s best practices and optimal configurations
• Act as an evangelist – this will include speaking in public forums and events and writing articles, blogs and whitepapers
• Train VARs and other partners through hands‑on knowledge transfer and training sessions
• Participate in remote (Webex/GotoMeeting) sessions with potential customers to demonstrate the product
• Elicit, document and analyze customer requirements for desktop solutions
• Present / whiteboard technical solutions to all levels of an organization
• Support customer and VAR installations by acting as a ICE Group Client infrastructure and implementation expert
• Work with the sales team as a technical resource in support of the sales efforts
• Work collaboratively with other internal groups such as marketing and engineering to provide product positioning and technical requirements

Qualifications

• Virtualization expertise: 2+ years of designing/implementing virtual solutions (VMware Infrastructure preferred but other platforms knowledge is beneficial)
• Knowledge and/or hands‑on experience with VMware View and Citrix XenDesktop OR XenDesktop and another virtual desktop infrastructure platform

Knowledge or understanding of the environment desktops operate in including:

• Understanding of existing management tools and processes
• Knowledge of Active Directory, GPOs, security, and management
• Knowledge of desktop resource and system requirements (CPU, memory, disk subsystem, networking)
• Understanding of existing deployment and management tools for both virtual and physical desktops
• Basic understanding of existing application deployment methods/technology

Professional presentation skills and the ability to converse at both technical and business levels

• Experience in setting and managing customer expectations and working directly with both their technical and management teams
• Proven ability to scope and write technical documentation (whitepapers, design guides, KB articles)
• Ability to work unsupervised and manage your own schedule based on priorities set by the management team
• Passion for customer success, and willingness to go the “extra mile” to satisfy customers
• Excellent organizational, customer service, communication, and account management skills
• Ability to work under pressure and respond quickly to changing situations

Additional Information

All your information will be kept confidential according to EEO guidelines.