Solutions Architect, Software Deployments

Axon; Boston (MA); Hybrid; USD 108,000 - 174,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in offices

Job summary

Axon is seeking a Solutions Architect to join their team in Boston. This hybrid role requires collaboration with clients and project teams to deliver integrations that enhance public safety solutions. You will be responsible for analyzing technical systems, managing projects, and ensuring high customer satisfaction through effective solutions.

The ideal candidate will have a Bachelor's Degree, 2+ years of relevant experience, and skills in API integration, SQL, Python, and cloud technologies. Join us in making a meaningful difference!

Qualifications

• 2+ years of experience in analyzing and developing technical systems and software solutions.
• Excellent written and verbal communication skills.
• Ability to effectively manage multiple projects, priorities, and tasks.

Responsibilities

• Collaborate with clients to architect and deliver integrations.
• Analyze IT system architectures.
• Manage technical projects remotely and at client sites.
• Ensure the highest level of customer satisfaction.

Skills

APIs structures and systems integration (REST, SOAP)

Intermediate skills in SQL

Intermediate skills in Python

Intermediate skills in Java

Cloud (AWS and/or Azure)

Networking knowledge

Experience in implementations and integrations

Understanding of Linux frameworks

Education

Bachelor’s Degree or equivalent work experience

Tools

Docker

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

This is an important client‑facing role with an opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with clients and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. This person will implement processes to ensure quality, productivity, and client satisfaction. Under minimal supervision, the Solutions Architect ensures that the highest level of customer satisfaction is achieved through timely delivery of the highest possible level of technical services that include system interface construction, technical project scoping, and system analysis.

What You’ll Do

Location: Hybrid Onsite with 30% travel required.

Reports to: Manager, Solutions Architect.

• Work as a client-facing member of the Customer Enablement Team
• Work with a team of networking and software professionals to deliver Axon technology to clients across various industries including public safety
• Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements
• Manage technical projects remotely and at client sites
• Engage with public safety's technical and non-technical leadership to communicate project progress
• Work with account management team to ensure customer needs are being met
• Ensure the highest level of service for Axon software deployments
• Identify integration opportunities between agency systems (cloud and/or on‑prem) and Axon’s products
• Recommend deployment plans for the identified integrations that drive key outcomes for the agency
• Work closely with product, sales, software engineers, and agency technical stakeholders to understand agency goals and program outcomes
• Capture requirements, implement third‑party solutions in development environments, perform initial reviews to determine feasibility of integration, document technical capabilities required to meet business requirements, work with Director of Integrations and developers to build, test, and deploy new integrations
• Work with the Director of Integrations and developers to build and document integrations and support requirements
• Write code to leverage API capabilities to optimize implementation tasks, working with DevOps to merge code that is used for repetitive tasks (e.g., Camera management and maintenance, dynamic data integration)

What You Bring

• Bachelor’s Degree or equivalent work experience
• 2+ years of experience in analyzing and developing technical systems and software solutions
• Knowledge of APIs structures and systems integration (REST, SOAP)
• Intermediate skills in SQL, Python, Java, and Cloud (AWS and/or Azure)
• Networking knowledge and experience in implementations, and integrations from inception to successful completion, including LAN/WAN, security, IP Video and Video Management Systems
• Understanding of Linux frameworks, including containerization platforms (Docker preferred)
• Familiarity with cloud technologies as well as software development packages and data management tools
• Demonstrated system-level understanding of enterprise software systems
• Excellent written and verbal communication skills: demonstrated ability to work with all levels of technical proficiency to understand needs and communicate work
• Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment
• Enthusiasm and commitment to AXON’s Mission, Core Values, and Program Mission
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance
• Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Base Pay Range: $108,000 USD - $174,000 USD

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, gender (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [e-mail].