Solutions Architect - Seattle

Glean; Seattle (WA); On-site; USD 120,000 - 155,000; Full time

Job summary

An innovative company is seeking a talented Solutions Architect to join their dynamic team in Seattle. This role focuses on guiding customers through the architecture and integration of cutting-edge AI solutions into their enterprises. You will be the primary technical advisor, ensuring that clients can leverage the full potential of the platform. With a strong emphasis on collaboration and customer success, this position offers the opportunity to work with a diverse team of experts in a rapidly growing environment. If you are passionate about technology and want to make a significant impact, this is the perfect role for you.

Qualifications

• 3+ years of technical consulting experience in software development.
• Experience with API integration and cloud technologies.

Responsibilities

• Act as the primary technical advisor for customers post-sale.
• Guide customers through architecture and implementation of Glean.

Skills

Python

Java

Go

API integration

Technical debugging

Networking

Cloud technologies

Security & audit

Education

Bachelor’s Degree in Computer Science

Master’s Degree in Computer Science

Tools

Google Cloud Platform (GCP)

Amazon Web Services (AWS)

Microsoft Azure

Job description

Join to apply for the Solutions Architect - Seattle role at Glean

Join to apply for the Solutions Architect - Seattle role at Glean

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Role

Glean is seeking a talented Solutions Architect to join our rapidly expanding, venture-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed.

You will be the primary technical advisor to our customers post-sale, focusing on our Enterprise & Strategic segment, where the architecture and integration demands are high. You will guide customers through their architecture, design, and implementation of Glean within their enterprise architecture.

What You Will Do

• Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship.
• Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture
• Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack
• Identify opportunities with the customer to expand the use of Glean within their business application architecture
• Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment
• Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against
• Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution
• Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean
• Be an active member of the Glean customer technical community
  
  

Your Core Attributes Include

• Clear Communicator: professional presentation and interaction skills with both customers and internal teams
• Analytical: taking multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal
• Drive: ability to engage in and handle multiple issues of different priorities gracefully
• Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
  
  

Technical Skills

Key knowledge and skills required:

• Software development experience in at least two of the following: Python, Java, Go
• API and custom data integration experience in a Hybrid or SaaS environment
• Technical debugging: log analysis, code analysis, end-to-end transaction tracing
• Networking expertise: a deep understanding of networking, including cloud and on-premise networking
• Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering
• Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
• Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders
  
  

Interpersonal Skills

• Communication: professional presentation and interaction skills with both customers and internal teams
• Project planning: plan and execute the implementation of customer projects
• Self-motivated: a proactive approach to delivering service to customers
• Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
• Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
• Pre or Post-sales Solution Architect experience in a product-led company is a huge plus
  
  

Education

• Bachelor’s Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience.
  
  

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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