Solutions Architect, Professional Services Remote - Brazil

Twilio; Snowflake (AZ); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Solutions Architect to join their Professional Services team. In this remote role, you'll leverage your technical expertise to help clients maximize their investment in a Customer Data Platform. Your responsibilities will include leading onboarding engagements, designing data structures, and enhancing customer success through effective use of cloud technologies. With a commitment to innovation and a diverse work culture, this company empowers you to make a significant impact while enjoying a flexible work environment. If you're passionate about technology and customer engagement, this opportunity is perfect for you.

Benefits

Competitive Pay

Generous Time-Off

Parental Leave

Wellness Leave

Healthcare Benefits

Retirement Savings

Flexible Work Environment

Qualifications

• 5+ years of experience in technical consulting and project management.
• Strong understanding of cloud and data warehouse technologies.

Responsibilities

• Lead technical onboarding and deployment of Segment CDP for clients.
• Guide customers on data structure and syncing event data.

Skills

Technical Engagement Delivery

SQL Query Writing

Data Architecture

Cloud Technologies

Project Management

Customer Engagement

Time Management

MarTech Ecosystem Knowledge

Tools

Snowflake

Databricks

AWS

Google Cloud

Job description

Solutions Architect, Professional Services

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Solutions Architect on Twilio’s SEGMENT Professional Services team.

About the job

This position is needed to help our customers achieve value from their investment in Segment Customer Data Platform (CDP).

As a Solutions Architect, you’ll lead technical onboarding with our clients to help them deploy Segment CDP and launch use cases delivering value to their customers and organization. You are the technical Subject Matter Expert, guiding our clients through their initial deployment and ongoing evolution with deep product knowledge, industry knowledge, and best practices. As part of Segment’s Global Professional Services team, you’ll work to deliver quick time-to-value, helping increase client adoption and value over time, all on the foundation of a high-quality Segment CDP implementation.

Responsibilities

• Help customers instrument Segment APIs across their stack (web, mobile, server) and enhance the value generated from the many end tool and warehouse integrations Segment supports
• Complete onboarding engagements within budget and scope
• Design a data structure that will flow downstream into integrations or SQL warehouses
• Guide customers on syncing event and profile data to cloud data warehouses, and skills in audience segmentation with warehouses using relational database structures
• Develop and iterate on internal processes to ensure consistency across onboarding engagements
• Work closely with the product team to improve customer success across our platform
• Become a guide on the code base and functionality of the Segment platform, libraries, and integrations, and help improve it!

Qualifications

Twilio values diverse experiences from all industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience delivering technical engagements as projects in a consulting environment
• Ability to work with a variety of customers, including project managers, marketers, engineers, and business partners
• Strong time management skills, organized, and detail-oriented
• Enjoy explaining technical concepts and seeing the “click” moment
• Ability to write SQL queries and experience with data architecture
• Experience with cloud and data warehouse technologies (e.g., Snowflake, Databricks, AWS, Google Cloud)
• 5+ years of relevant experience
• Experience working with or implementing Destination partners
• Experience as a services consultant
• Knowledge of multiple areas in the MarTech ecosystem, including attribution, analytics, adtech, CRM, web, mobile, NPS, etc.

Location

This role is remote and based in Brazil.

Travel

Approximately 15% travel is expected to connect with customers and team members in person.

What We Offer

Benefits include competitive pay, generous time-off, parental and wellness leave, healthcare, retirement savings, and more, varying by location.

Our Values

We seek colleagues who embody Twilio Magic—our core values—and empower employees to contribute positively to their communities through volunteering and donations.

If you're ready to unleash your potential, do your best work, and be your best self, apply now! If this role isn’t for you, consider other open positions.

Equal Opportunity Statement

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, gender, age, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws. We participate in E-Verify where required and provide accommodations for individuals with disabilities.