Solutions Architect - Post Sale - EMEA

Kevel Audience; North Carolina; On-site; GBP 80,000 - 88,000; Full time

Job summary

An innovative company is seeking a Post-Sales Solutions Architect to join their remote team. In this role, you will play a vital part in the Customer Success team, ensuring the successful implementation of cutting-edge advertising solutions. You will provide technical guidance and support to customers, helping them navigate the integration process while monitoring performance and addressing challenges. This is an exciting opportunity to work with a passionate team dedicated to ethical advertising practices, where your contributions will directly impact customer satisfaction and the overall success of the company. If you thrive in a fast-paced environment and have a knack for problem-solving, this role is perfect for you.

Benefits

Fully Remote Team

Flexible Working Hours

Paid Health Benefits

Retirement Savings Plans

Unlimited Personal Time Off

Monthly Wellness Days

Annual Corporate Retreat

Home Office Stipend

Parental Leave Support

Free Press Benefits

Qualifications

• Experience in a technical role, preferably as a Solutions Architect.
• Strong communication skills with technical and non-technical audiences.

Responsibilities

• Ensure successful implementation and integration of products.
• Provide onboarding, training, and ongoing technical support.

Skills

Post-Sales Solutions Architect experience

REST APIs

Project Management

Technical Communication

Coding experience (JSON)

Problem Solving

Job description

Kevel is a growing cloud-based technology company leading a bold mission to help make the Internet a better place through ethical advertising practices and building customizable, ad serving solutions quickly and easily. At Kevel, we put people first. Our team members are passionate and self-motivated individuals that help each other do remarkable things every day.

JOB OVERVIEW:

Kevel enables our customers to build innovative and relevant advertising and content experiences quickly and easily. Our Post - Sales Solutions Architects are a vital member of our Customer Success team that supports our customers after sale. They play a critical role in ensuring the successful implementation, integration and adoption of Kevel’s solutions. They also provide technical guidance, training and support to our customers throughout onboarding and beyond. Our Post - Sales Solutions Architects also monitor performance, troubleshoot issues and collect customer feedback to identify new opportunities to drive customer value and adoption. They are effective communicators with strong technical expertise and project management skills.

LOCATION: REMOTE - United Kingdom. This position is 100% remote. Applicants located anywhere within the United Kingdom are encouraged to apply. Applicants must be legally eligible to work in the United Kingdom.

PAY TRANSPARENCY: Kevel uses external, third-party market data to determine compensation for all open positions. Our compensation philosophy is based on the candidate’s specific working location and experience level. This means that we will take a no negotiation approach in our recruitment and offer processes. We believe this is an important step in living our value of embracing diversity while underlining our commitment to fair, equitable and inclusive pay practices.

The pay range for this position in the United Kingdom is £80,000 - £88,000 annually. An exact offer for this position will be determined based on the candidate's working location and experience level, in relation to our existing team.

All compensation packages include the additional benefits as described in the 'Why you'll love working with us' section below. Our recruitment team can share more about this with you in an initial phone interview and will be happy to answer any questions you have related to compensation at Kevel!

WHAT YOU'LL ACCOMPLISH:

• Become an expert in Kevel, our APIs, and what they can do.
• Ensure successful implementation and integration of Kevel’s products and services.
• Provide technical guidance, onboarding, training and support to the customer throughout the project lifecycle.
• Act as the primary technical point of contact for the customer, monitor performance, and troubleshoot strategic technical issues.
• Own and drive relationships with technical audiences of all kinds, from integrating engineers to CTOs, understanding business objectives and explaining solutions.
• Work alongside Customer Success Managers to proactively assist with explaining and aligning on technical strategy with non-technical customer team members.
• Capture feedback for product and engineering, and advocate internally on prospect and customer’s behalf.

SKILLS YOU'LL BRING WITH YOU:

• Previous experience in a Post - Sales Solutions Architect role and/or relevant technical role (IE: Technical Account Manager).
• Highly passionate and curious self-starter with a desire to work in a fast-paced start-up.
• Previous work experience within the Retail Media / Digital Advertising / Ad Tech industry is a strong plus!
• Significant experience working with REST APIs and a highly technical product.
• Exceptional communication and project management skills. You are comfortable speaking with technical and non-technical audiences, addressing technical challenges during product integration, and setting realistic expectations and deadlines with stakeholders.
• Previous coding experience in some form. While you won't need to write any code of your own, you should be able to write JSON and understand basic code.
• Research, Test, Ask. A successful solutions architect will always search for a solution, try it, and finally ask for help. An independent problem solver will find the most success.

WHY YOU'LL LOVE WORKING WITH US:

• Fully Remote Team: We are a 100% remote work environment with employees located around the world. You are welcome to work from home, one of our offices, a WeWork office, or an equivalent co-working space.
• Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences. We trust our employees to communicate with their managers, and work when they work best.
• Paid Health Benefits: 100% employer paid health benefits for you and your entire family.
• Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives.
• Rest and Relaxation: Unlimited personal time off - and we mean it! We trust our employees to take the time they need, whenever they need it. We also offer Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!)
• Monthly wellness days: Kevel offers one wellness day per month that the whole company takes off together. This helps us rest and recharge as a team, and prioritize the mental health and well-being of our employees.
• Kevelfest: Our annual corporate retreat! The entire Kevel team gets together once a year for a four - day in - person event filled with collaboration, team building, celebration and fun!
• Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a $500 home office allowance to purchase what you need to set up your work space properly!
• Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families.
• Free press benefits: Kevel believes all employees should have access to legitimate news sources. You’ll receive a $300 annual allowance to subscribe to the news source of your choice.
• You’ll work with an award winning team! We’ve won numerous Best Places to Work Awards for several years and counting! We’ve also won many awards for our Innovation, Business Intelligence, and our best-in-class products (Software of the Year, Cloud Company of the Year, Best Ad Tech and API Innovator).

Hiring Guidelines by Country: Kevel hires new team members in countries around the world. Some roles may carry specific location-based eligibility requirements. Our Recruitment Team will share the specific benefits that are available in your location, and can help answer any questions about location specific eligibility requirements and benefits after the recruitment process begins.

ABOUT KEVEL

Kevel (previously Adzerk) offers the infrastructure APIs needed to quickly build custom ad platforms for sponsored listings, internal promotions, native ads, and more. We are committed to helping publishers drive new revenue and take back the Internet from ad tech giants like Google, Amazon, and Facebook.

Kevel was founded in 2010 in Durham, North Carolina. We embrace remote working culture with our entire team being spread across the United States, United Kingdom, Portugal and Singapore! Kevel is proud to be an inclusive workplace with one goal in common — we want to make the internet a better place.

ALL APPLICANTS ARE WELCOME, EXACTLY AS YOU ARE

We’re building a global community - one that’s safe for people of all backgrounds and walks of life. Our policies and way of working are guided by our core values of inclusivity, trust, empathy, and respect. We know we have more work to do, but firmly believe that our work is at its best when everyone feels free to be their most authentic selves.

Kevel is an equal opportunity employer, and we’re proud of our ongoing efforts and commitment to creating a diverse, inclusive, and transparent workplace where everyone feels respected, heard, safe and accepted. At Kevel, we embrace our differences and consider diversity a superpower that drives the success of our organization.

Individuals seeking employment at Kevel are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.