Solutions Architect III - Commercial

FedEx; Tennessee; Remote; USD 96,000 - 144,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Retirement

Tuition reimbursement

Job summary

FedEx Dataworks seeks a Solution Architect to bridge our Connected Intelligence Core platform with enterprise prospects. You will own full-cycle deal execution for our enterprise SaaS and workflow orchestration suite, delivering tailored, technically solid solutions that address customer pain points and accelerate time-to-value.

The role combines deep technical fluency with executive communication, guiding discovery, architecture, live demos, POC, and contract negotiations.

Qualifications

• Bachelor’s degree in a related field.
• 4+ years in sales engineering, solution architecture, or consulting.
• Strong communication with C-suite and engineers.
• Experience with enterprise SaaS platforms and data integration.
• Familiarity with API-first integration and data exchange.

Responsibilities

• Own full commercial and technical ownership after qualification and manage pipeline stages.
• Lead discovery and solutioning sessions to define architecture and data flows.
• Deliver technical demonstrations and architect integration blueprints.
• Capture requirements across ERP/WMS/TMS and other systems.
• Draft proposals, navigate procurement reviews, and negotiate multi-year agreements.
• Collaborate with Product and Sales on new capability exploration.

Skills

API design

Executive communication

Solution architecture

Data integration

REST/GraphQL

Sales collaboration

Education

Bachelor’s Degree or equivalency

Tools

ServiceNow

SAP

ERP/WMS/TMS

GraphQL

Job description

Essential Functions

About the Role - FedEx Dataworks is building the world's first Connected Intelligence Core — a platform that fuses FedEx's physical ground truth of global commerce (17M+ packages/day, $2T+ in goods annually) with partner commercial graphs and third-party signals to turn supply chain data into automated, intelligent action.

We are looking for a Solution Architect to serve as the technical bridge between our platform capabilities and the complex needs of enterprise prospects and partners. This is not a traditional pre-sales role. You will work at the intersection of agentic AI, data products, API-driven integrations, and supply chain intelligence — translating Dataworks' platform architecture into compelling, tailored solutions that directly address customer pain points and accelerate time-to-value. As a Solution Consultant, you will own full-cycle deal execution for our enterprise SaaS and workflow orchestration suite

The ideal candidate combines deep technical fluency with the ability to communicate architecture decisions to both engineers and C-suite executives — and thrives in an environment where the product is evolving rapidly. In this hybrid commercial and technical role, you bridge enterprise consultative selling with deep solution architecture. Once engaged with a qualified lead, you take full ownership of the opportunity — running executive discovery, architecting the integration blueprint, conducting live technical demonstrations, managing the POC, structuring commercial proposals, negotiating contracts, and closing the deal.

Pre-Sale & Technical Solutioning

• Assume full commercial and technical ownership of opportunities immediately following qualification; manage pipeline stages from first deep-dive discovery through signed contract
• Lead discovery and technical solutioning sessions to define solution architecture, data flows, integration requirements, and success KPIs for enterprise prospects
• Own the technical narrative in sales conversations for generally available Dataworks orchestration products and commercial data products
• Deliver compelling, technical demonstrations of Dataworks orchestration solutions showcasing how agentic workflows support end to end Supply Chain resilience.
• Assist Product and Sales with early-stage alpha/beta discovery calls as new capabilities emerge from the Connected Intelligence Core
• Design and document proposed solution architecture including connector configurations, agent orchestration flows, MCP protocol integration points, and data exchange patterns
• Scope integration requirements across customer tech stacks (ERPs, WMS, TMS, and workflow platforms such as ServiceNow and SAP)
• Build value-based business cases (ROI models, cost avoidance, OTIF impact), author commercial proposals, navigate enterprise procurement and security reviews, and negotiate multi-year software agreements

Platform & Data Product Expertise

• Develop and maintain deep expertise across the Dataworks product suite — SaaS products, agentic modules, commercial data indices, and the underlying Connected Intelligence Core platform
• Articulate how Dataworks' embedded AI agents shift customers from reactive dashboards to continuous, proactive intelligence and automated orchestration
• Explain data product constructs including signals, insights, risk scores (e.g., Dynamic Resilience Score™), and index-based commercial data offerings to both technical and non-technical audiences
• Stay current on emerging platform capabilities: agent-to-agent orchestration, clean room data environments, MCP-based connector protocols, and privacy-preserving data exchange methods
• Strong practical knowledge of RESTful APIs, webhooks, GraphQL, JSON schemas, message brokers, and event-driven architectures.

Integration & Technical Enablement

• Guide prospects through API-first integration design, REST/webhook architecture, and data ingestion requirements across the Dataworks platform
• Evaluate and scope partner connector pre-builds needed to unlock GTM (e.g., SAP/ERP connector, ServiceNow workflow embeds, marketplace integrations via AWS/Azure/NOW)
• Translate technical solutioning artifacts to the post-sale FDE (Forward Deployed Engineering) and Implementation teams to ensure seamless handoff and execution
• Collaborate with the Commercial team to document repeatable, scalable solutioning patterns that reduce friction across the sales cycle

Partner & Ecosystem Solutioning

• Support Build & Win co-build partnerships by designing joint technical architectures and IP-safe integration approaches
• Participate in Sell & Scale partner solutioning including bundled offering design and co-sell technical requirements
• Review inbound partner technical requirements and synthesize recommendations back to Product Management, Strategy, and Integrations teams
• Assist with enablement of Commercial team on partner-specific technical narratives and Dataworks platform capabilities

Cross-Functional Collaboration

• Work closely with Product Management to flag customization and integration requirements surfaced during the sales process
• Partner with the Customer Success and FDE teams to ensure solution designs are both technically feasible and deliverable within agreed timelines
• Contribute to scalable solution documentation, integration playbooks, and technical sales assets for the broader GTM organization
• Travel onsite to customer and partner locations when deep discovery or hands-on technical validation is required

Skills,Knowledge, & Abilities

• Strong understanding of modern API architecture: REST, GraphQL, webhooks, event-driven patterns, and data pipeline design
• Ability to read, evaluate, and explain HTML/CSS/JS-based solutions and data product specifications to both engineering and business audiences
• Familiarity with agentic AI concepts — agent-to-agent communication, orchestration layers, LLM-powered workflows, and tool-use protocols (MCP/model context protocol)
• Working knowledge of data exchange methods including clean room environments, data clean rooms, privacy-preserving analytics, and governed data sharing
• Experience with enterprise integration platforms and connectors (ServiceNow, SAP, ERP/WMS/TMS ecosystems)
• Ability to design and present clear solution architecture diagrams that document integration points, data flows, and system dependencies
• Exceptional client-facing presentation and discovery skills — able to lead executive briefings and deep-dive technical workshops with equal effectiveness
• Ability to translate complex technical architectures into clear value narratives tied to measurable business outcomes (ROI, cost avoidance, operational efficiency)
• Strong written communication for solution design documents, SOW scoping inputs, and integration specifications
• Comfort navigating ambiguity in a fast-moving, platform-first environment where product capabilities are actively evolving
• Supply chain, logistics, trade compliance, or financial risk domain experience — understanding of the operational contexts in which Dataworks products are deployed
• Familiarity with data monetization concepts: commercial data indices, B2B data products, signal-to-insight models
• Experience supporting or designing solutions on data-intensive, AI-native SaaS platforms

Minimum Education

Bachelor’s Degree/equivalency in business, finance, economic, computer science, engineering or related field.

Minimum Experience

Minimum four (4) years work experience in measurement and analysis, quantitative business problem solving, operations analysis, sales or marketing analysis and/or knowledge management. A related advanced degree may offset the related experience requirements. Excellent analytical skills. Superior demonstrated skills with current technology tools/advances and other database/analytical tools. Proven interpersonal, written and oral communication skills.

Domicile Information

This position is eligible for remote work and may be located anywhere within the United States, excluding AK, HI, and U.S. territories. Candidates within 50 miles of a FedEx campus may be required to work onsite several times per week. Periodic travel to partner, customer, and conference sites is expected.

Summary

Under moderate supervision, designs, develops and implements quantitative analysis of complex business situations including performance, strategies and solutions relative to sales and customer performance. Uses advanced computer modeling, database tools and/or other approaches in analysis. Leads peer analysis in sales and/or solutions. May mentor less senior staff. Works on multiple complex assignments concurrently. Leads brainstorming with manager and team on approaches or solutions. Develops recommendations for moderate to complex sales/customer opportunities and internal processes managing cross departmental projects. Presents solutions to management.

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

U.S. Pay Range: $7,987 - $11,980

For details on our comprehensive benefits, click here.

FedEx Dataworks is an Equal Opportunity Employer including, Vets/Disability.

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Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [e-mail].