Solutions Architect

PARTECH PARTNERS; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

A leading mobile development platform is seeking a Solutions Architect to join the Customer Success Team. This role involves building relationships with clients while addressing their technical needs and challenges in mobile app development. Ideal candidates should have over 5 years of software development experience and excellent communication skills. This position offers remote work flexibility within the United States.

Benefits

Opportunity to learn about app development

Competitive stock options package

Working in a financially stable company

Qualifications

• 5+ years experience in software development.
• Published an app to the App/Play Store.
• Experience working with cross-functional teams.
• Fluent written and spoken English.

Responsibilities

• Build and maintain relationships with customers.
• Collaborate with product teams to provide feedback.
• Assist Customer Success Managers during onboarding.
• Act as technical escalation point for the support team.

Skills

Software development

Mobile app development

Shell scripting

CI pipelines

DevOps best practices

Communication skills

Problem-solving skills

Client relationship management

Job description

Your Opportunity (overall purpose of role)

At Bitrise, we’re improving on the way mobile products are developed and deployed for thousands of customers around the globe. Those customers find us in countless ways, but many of those ways involve some kind of event that either takes them on a journey of discovery, or helps them understand a challenge they’re facing and the ways in which we can help them overcome those. As a Solutions Architect (SA) you’ll live and breathe this value, being one of the closest individuals to our largest customers.

We are looking for a dedicated Solutions Architect to help our customers create cutting-edge technical solutions that help them build better and more efficient apps. Become a pivotal player in our Customer Success Team, shaping the mobile tech landscape with your passion for solving complex challenges with elegant, scalable solutions.

As Solutions Architect, you will build and maintain important relationships with our customers - not just from the personal but from a technological side as well. Our customers are coming from diverse backgrounds, so you will have to rely on your deep technical knowledge, expertise and creativity when it comes to solving their requests. At the same time, collaboration doesn't stop there. Your role also includes bringing new development opportunities to our Product Teams. It also gives you a platform to share your experience and knowledge with a wider audience through various thought leadership activities such as blogs, webinars and conference talks.

Please note that we’re a remote-first company offering the flexibility to work remotely within the country advertised.

You are the ideal candidate if you:

• 5+ years experience in software development
• Experience with mobile app development or its processes
• Experience with shell scripting
• You have published an app to the App/Play Store
• Experience setting up CI pipelines
• General knowledge of DevOps best practices
• Experience working with cross-functional teams
• A high level of accuracy and attention to detail
• Excellent communication and interpersonal skills
• A proven track record of building and nurturing customer relationships
• A driven, enthusiastic and “can do” attitude coupled with the desire of end-to-end ownership
• Advanced technical skills to confidently discuss customer needs and business goals and a desire for continued learning!
• Fluent written and spoken English
• Excellent problem-solving and communication skills
• A willingness to travel onsite with clients as needed

What would really knock our socks off

• Experience in a Solutions Architect or as a Pre or Post-Sales Engineer role at a technology company
• TRack record of public thought leadership
• Start-up or scale-up experience
• Understanding of computer networking

As a Solutions Architect at Bitrise you will

• Be a trusted advisor to Bitrise customers, demonstrating how the company addresses their business requirements
• Remain up-to-date on industry best practices, allowing you to act as a subject matter expert for our customers around mobile development best practices.
• Collaborate with Bitrise product and engineering teams to provide feedback and industry trends to help shape the product roadmap.
• Work with developers from our largest customers to debug complex Mobile DevOps issues, with a focus on CI/CD.
• Act as technical escalation point for the global support team.
• Be a thought leader for Bitrise in the marketplace, including attending and speaking at conferences, hosting webinars, writing blog posts.
• Assist the Customer Success Managers to provide technical consultancy during the onboarding of enterprise customers.
• Build deep relationships with technical champions within our customer base to enable them to become company advocates.
• Drive successful business outcomes across our enterprise customers through educating, training, designing and aiding in implementation of their company solution.
• Help shape and execute on our strategies that lead to strong user adoption.

What we offer

• The opportunity to learn about app development by playing a crucial role in the mobile development process for the world’s most successful companies
• The security of working in a financially stable, growing company with an ever-expanding global customer base
• A competitive stock options package

About Bitrise

Bitrise is a continuous integration and delivery platform, built by and for mobile app developers. Our mission? To help everyone build and operate better mobile apps. By streamlining, automating and optimizing recurring mobile development processes, we free up time and resources for creative, interesting and impactful development tasks, resulting in better, faster releases.

As a successful graduate of Y Combinator, we are born of the same DNA as Airbnb, Reddit and Dropbox. Since Bitrise was launched in 2015, we have grown exponentially: Today, tens of thousands of developers release apps via Bitrise that end up on billions of mobile devices around the world.

Some of the teams who already trust us are Tripadvisor, Shopify, Get Your Guide, or GoDaddy.. Pick up any mobile device, and chances are you’ll encounter multiple apps that were built on Bitrise. Working at Bitrise means contributing to all of that.