Solutions Architect

Simon AI; United States; Remote; USD 115,000 - 150,000; Full time

Benefits offered by this job

Medical premiums for family

Flexible PTO

Maternity and paternity leave

Remote work stipends

Professional development stipend

Job summary

Simon AI is seeking a Solutions Architect to lead onboarding and professional services for enterprise customers in the United States. You will coordinate with CS, product, and engineering to align integrations with customer tech stacks and drive value for campaigns.

You will own technical workstreams, craft clear documentation, and advocate customer use-cases to inform product development. A strong SQL background and API/SDK expertise are essential, along with excellent communication skills.

Qualifications

• 5+ years of professional work experience with at least 2 in solutions architecture, sales engineering, or SaaS implementation
• Experience mapping business needs to technical requirements and vice versa
• Exceptional technical writing for implementations, integration guides, and customer-facing materials
• Strong SQL expertise or equivalent data querying skills
• Deep understanding of APIs, web/mobile SDKs, and related technologies
• Ability to thrive in a fast-paced, unstructured environment and drive outcomes
• Excellent written and verbal communication with stakeholders at all levels
• Bachelor’s Degree in CS or related technical field required

Responsibilities

• Lead customer onboarding and professional services engagements.
• Design and improve onboarding processes and materials for efficiency and better customer experience.
• Drive rapid time-to-value through high-quality project execution and deliverables.
• Advise CS, product, and engineering on how Simon fits into customer tech stacks.
• Maintain relationships with internal stakeholders to foster a cohesive customer experience.
• Own technical workstreams across internal and external projects.
• Advocate customer business use-cases to guide product development.
• Document client scope and integration approaches with technical clarity.

Skills

SQL expertise

Technical writing

APIs & SDKs

Communication skills

Problem solving

Independent work

Analytical thinking

Education

Bachelor’s Degree in Computer Science or related

Tools

REST/GraphQL APIs

Job description

About Us

Simon AI was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Solutions Architects are primarily responsible for integrating and onboarding new customers, onboarding existing customers to new product offerings. You’ll be executing short and long-term customer projects through a queue. You will coordinate closely with the CS organization which owns each account to deliver technical discovery, stakeholder management, and architectural recommendations. We’re looking for process-oriented people, who enjoy working in a fast-paced environment, and who love learning. You are critical to the long-term success of our customers as you guide them through complex integrations and campaign optimization.

What You’ll Do

• Lead customer onboarding and professional services engagements.

• Contribute to the design and improvement of processes and materials that enhance efficiency and customer experience during onboarding

• Drive rapid time-to-value through quality project execution and deliverables that meet Simon’s standards for technical excellence

• Work with CS, product, and engineering teams to advise them on how Simon will fit into their technology stack

• Maintain and manage internal stakeholders in support of fostering a cohesive and compelling customer experience

• Take ownership of technical workstreams for various internal and external projects.

• Advocate customer business use-cases to product development

• Understand and document client scope and integration approaches with exceptional technical clarity, ensuring successful project execution and seamless transition of technical stakeholders as clients move from onboarding to value creation

Qualifications

• 5+ years of professional work experience; at least 2 of which are in solutions architecture, sales engineering, or SaaS implementation

• Experience with complex data models and mapping business needs to technical needs and vice versa

• Exceptional technical writing skills with ability to produce clear documentation for technical implementations, integration guides, and customer-facing materials

• SQL expertise or similar relevant programming languages

• Deep understanding of APIs, web/mobile SDKs, and related technologies

• Results-oriented strategic thinker who is able to thrive in an unstructured and fast-paced environment

• Intellectually curious and a problem solver

• Superior emotional intelligence and communication skills

• Ability to quickly absorb and comprehend the ever-changing landscape of data and marketing technology (prior knowledge a plus)

• Ability to work independently to deliver outcomes, and collaborate with and across teams

• Bachelor’s Degree (Computer Science, Data Analytics or technical a plus)

What We Offer

• 100% coverage of medical premiums for employee AND family

• Flexible PTO

• Generous Maternity and Paternity Leave

• Remote work, quarterly wellness, and client support stipends

• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $115,000 to $150,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.