Solutions Architect

hatch; United States; Hybrid; USD 113,000 - 170,000; Full time

Benefits offered by this job

Full medical, vision & dental

Mental health support

15 days PTO

12 holidays

Parental leave 14 weeks

Wellness subsidy

401(k)

Employee stock purchase plan

Professional development reimbursement

Job summary

Hatch is hiring a Solutions Architect to drive complex deals by mapping customer systems, scoping technical onboarding, and owning implementations through go‑live.

This hybrid role is based out of our San Francisco office and involves hands‑on work across discovery, demos, and post‑live health checks.

Qualifications

• Must be able to pull data using SQL and translate findings into deal-scoped insights.
• Experience leading technical demos and discovery calls with enterprise customers.
• Ability to review API docs and assess integration feasibility and effort.

Responsibilities

• Co‑own discovery calls with the AE and surface integration requirements early.
• Lead technically complex demos involving third party integrations.
• Scope CRM, lead source, API capabilities and constraints for late‑stage deals.
• Deliver the Technical Scope document at close and guide onboarding.
• Hand off the Technical Scope to onboarding and ensure a smooth go‑live.

Skills

SQL

Technical demos

Tools

CRM systems

APIs

Job description

Summary

Hatch engineering culture is driven by speed, ownership, and impact. We're a small, ambitious team building AI that transforms how service businesses grow, and we move fast. Engineers own problems end to end, ship to production early, and work across a modern stack on problems that directly shape the customer experience. At the end of the day, we're here to build something that matters, grow as engineers, and do it together.

The Solutions Architect helps Hatch win complex deals by mapping customer systems, scoping the technical path to onboarding, and owning implementation through go-live.

This is a hands-on role. You're in discovery calls, leading technical demos, writing the scope document onboarding runs from, and personally leading implementation for complex accounts. Managers should expect this person to be active in deals and deployments.

This opportunity is hybrid based out of our San Francisco office

What you'll do

Co‑own discovery calls with the AE - surface integration requirements early, before they become deal risk. Own the discovery motion for integrations: CRM/system of record, lead source & attribution, scheduling workflows, call center systems, data syncs, webhooks, API access, automation requirements, reporting needs, edge cases. Lead technically complex demos involving third party integrations.

Scope CRM, lead source, API capabilities and constraints, and overall integration complexity for every late‑stage deal. You must be comfortable evaluating APIs, reviewing technical documentation, and determining integration feasibility and effort. Deliver a written complexity tier after qualification and produce the Technical Scope document at close, which serves as the blueprint for onboarding. Advise the AE on technical risk, feasibility, and pricing implications before proposals go out.

Hand off the Technical Scope to onboarding with a live walkthrough - no critical gaps discovered post‑handoff. Work with the Forward Deployed Engineer and Account Manager to ensure technically complex accounts are onboarded successfully (~4‑8 weeks); you're the primary technical owner through go‑live.

Participate in a post‑launch technical health check on every account you led. Work with post‑sales team to maintain a QA checklist covering data sync accuracy, integration error monitoring, and scope drift identification.

Stay current on product updates, new integrations, and capability changes. No deal should be lost because your knowledge was stale. Build and own the integration discovery question set - keep it current, make it usable by the broader sales team.

What it takes to succeed

Question assumptions. If something's been done a certain way because it always has been, test it. Stack‑rank your initiatives - weigh upside against effort, share the reasoning.

Work with Operations to make sure critical metrics (integration error rates, onboarding cycle time, scope accuracy) are monitored. If you can't measure it, escalates it. Know enough SQL to pull your own data on deal complexity, onboarding performance, and integration health.

Feed learnings back to Product and Engineering - you're closer to the customer's real environment than almost anyone.

Flag technical risk in deals before the AE asks - don't wait. When a scoping decision involves a trade‑off between deal velocity and technical risk, surface it explicitly - don't make that call unilaterally.

Communicate tradeoffs clearly to all audiences: Sales (deal risk), customers (realistic expectations), Product and Engineering (patterns and constraints). Send status updates at key milestones - thorough on drivers, clear on the key signal, and always include a recommended next step.

What you'll get

• Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $113,400 and $170,000.
• Full responsibility for projects from day one, a collaborative team, and a dynamic work environment.
• Hybrid work environment (3 days/week in our SF office)
• Effective your first day: Full medical, vision, and dental
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• 401(k) retirement savings plan
• Employee stock purchase plan
• Professional development reimbursement

Why Hatch

Shape the future of AI‑driven customer service

Build alongside founders and leaders who value speed, ownership, and ambition

Solve challenging problems and see the impact on real businesses and customers

Join a team of builders who care about great engineering, fast execution, and each other

Closing

We're proud to be an equal opportunity employer an