Solutions Architect

ByteDance; Los Angeles (CA); On-site; USD 151,000 - 302,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) match

Parental Leave

Disability Insurance

Wellbeing Benefits

Paid Holidays

Paid Sick Days

Paid Personal Time

RSUs

Job summary

ByteDance is seeking a Technical Solutions Consultant to deliver comprehensive technical training, lead solution discussions, and troubleshoot post-sales issues. You will design training materials, conduct sessions, and help customers adopt MaaS-enabled content pipelines.

Ideal candidates have 3+ years in pre-sales or consulting, deep knowledge of generative media AI, and strong communication skills to translate complex concepts into business value.

Qualifications

• Bachelor’s degree or above in Computer Science or related field with 3+ years in technical pre-sales or solutions consulting.
• Hands‑on experience in content production (VFX, advertising/creative production, game development).
• Familiarity with Generative Media AI models (video/image/audio generation).
• Experience deploying AI-powered content production pipelines in real-world production environments.
• Excellent customer communication and technical presentation skills; ability to translate tech to business value.
• Deep domain knowledge in industries like film/TV, advertising, e-commerce, or gaming.
• Understanding of MaaS security/compliance; cloud security experience.

Responsibilities

• Technical Training: develop and update training materials for partners and customers.
• Deliver training sessions including demos and Q&A; assess training needs.
• Solution Consulting: discuss requirements, support technology selection, provide recommendations.
• Assist with solution design, architecture reviews, Q&A, and POC validation.
• Document industry solutions, use cases, benchmarks, and best practices for enablement.
• Monitor industry trends and organize knowledge-sharing sessions.
• Day-to-Day Technical Support: diagnose and resolve issues during product usage.
• Provide on-site support for critical incidents; design, test, and implement solutions.
• Identify customer needs and communicate feedback to product teams.

Skills

Content production

Generative Media AI

AI-powered pipelines

Customer communication

Technical presentation

Industry knowledge

Security & compliance

Empathy & customer focus

Education

Bachelor’s degree or higher in CS/related

Job description

This is a once-in-a-lifetime opportunity to join the world's fastest-growing startup as well as the biggest unicorn by valuation. With ByteDance's vision to build global platforms of creation and interaction, this team is devoted to developing innovative technologies and products for businesses to fuel their next wave of growth. It is the best time to join us and pave the way into the new era together!

Role Overview

Responsible for providing a broad range of technical support services, including technical training for channel partners and customers, solution consulting, and troubleshooting of post-sales technical issues.

Key Responsibilities

• Technical Training- Develop, deliver, and continuously update product and technical training materials for channel partners and customers.

  • Conduct product and technical training sessions, including presentations, demonstrations, and Q&A.
  • Gather training needs from channel partners and customers and support the development of training plans.

• Solution Consulting- Participate in customer and channel partner discussions to understand business and technical requirements, support technology selection, and provide technical recommendations.

  • Assist channel partners and customers with solution design, architecture reviews, technical Q&A, and Proof of Concept validation.
  • Develop and document industry solutions, reference use cases, benchmark reports, and best practices for broader customer enablement.
  • Monitor industry trends and organize discussions and knowledge-sharing sessions around industry-specific solutions.

• Day-to-Day Technical Support- Diagnose and resolve technical issues encountered by channel partners and customers during day-to-day product usage.

  • Provide on-site technical support for critical or high-priority incidents, including solution design, implementation, testing, and issue resolution.
  • Identify technical opportunities and unmet customer needs and communicate relevant feedback and insights to product teams.

Qualifications

• Bachelor’s degree or above in Computer Science, a related technical field, or Content/Creative disciplines, with 3+ years of experience in technical pre-sales, solutions consulting, or a related role.
• Hands‑on experience in content production, such as visual effects (VFX), advertising/creative production, game development, or related fields.
• Familiarity with Generative Media AI models, including video generation, image generation, and audio generation.
• Proven experience deploying AI-powered content production pipelines in real-world production environments, including experience with model evaluation and benchmarking.
• Excellent customer communication and technical presentation skills, with the ability to translate complex technical concepts into clear business value.
• Deep domain knowledge in at least one industry, such as film/TV, advertising, e-commerce, or gaming.
• Understanding of enterprise security and compliance requirements for the adoption of MaaS (Model-as-a-Service) solutions, with experience in cloud security and compliance.
• Strong empathy and a customer-focused mindset, with the ability to build and maintain long‑term trusted relationships with a wide range of technical stakeholders.

Job Information

The base salary range for this position in the selected city is $150883 - $301765 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others.

Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

• Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others.
• Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• Exercising sound judgment.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request