Solutions Architect

ZipRecruiter; Irvine (CA); Remote; USD 80,000 - 110,000; Full time

Job summary

A technology company is seeking a Solutions Architect to support the deployment of systems. This role involves pre-sales engagement, technical implementation, and post-sales support. Candidates should have a technical background in IT systems, experience with troubleshooting, and excellent communication skills. The position requires extensive travel (50-75%) and a valid driver's license.

Benefits

Generous health care policy

PTO and 401(K) with a 3% Contribution

Performance-based bonuses

Qualifications

• 2-5 years in a technical role supporting IR systems, video tech, or system integration.
• Familiarity with mobile video solutions, digital evidence management, or public safety IT.
• CompTIA A+ certification required.

Responsibilities

• Represent the product to customers at field events.
• Act as the technical point of contact for video projects.
• Support RFP responses, customer meetings, and technical presentations.

Skills

Technical support

Troubleshooting

Communication skills

Organizational skills

Customer focus

Education

Bachelor’s degree in electrical engineering, Computer Science, or related field

Tools

Windows environments

Remote support tools

Command-line tools

Job description

Overview

The Company:

Getac is comprised of a passionate team that takes pride in its tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies.

• We are a team full of employees that believe in working together we win together.
• We offer a generous health care policy, PTO, and 401(K) with a 3% Contribution.
• We believe in making a difference every day.
• We offer performance-based bonuses.

Position

The Position:

Getac is searching for a technically skilled and customer-focused Solutions Architect to support the deployment and adoption of Getac systems. This role bridges pre-sales engagement, technical implementation, and post-sales support—ensuring our customers get maximum value from our solutions.

The ideal candidate has a strong technical background in IT systems, enjoys hands-on work, and is confident leading conversations with end users, IT departments, and partner teams.

Responsibilities

• Represents the product to customers at field events such as conferences, seminars, trade shows, etc.
• Act as the technical point of contact for video projects from demo through deployment
• Configure, install, and support video solutions hardware and software in the field (body cams, in-car systems, routers, evidence management software)
• Support RFP responses, customer meetings, and technical presentations
• Lead troubleshooting of hardware, software, network, or system integration issues
• Conduct technical onboarding and training for customers and internal staff
• Maintain accurate project records, deployment documentation, and internal CRM updates
• Work cross-functionally with sales, product, engineering, and support teams
• Identify opportunities to optimize deployments and improve solution performance
• Represent the voice of the customer by sharing field feedback with the product team
• Manage time between the RSM’s in the territory by prioritizing customer needs
• Must be an US or Naturalized for access to secure customer sites

Experience & Education

• Educational Background: Bachelor’s degree in electrical engineering, Computer Science, or a related field.
• 2-5 years in a technical role supporting IR systems, video tech, or system integration
• Proficient in troubleshooting Windows environments, IP-based devices, and network configurations
• Experience with software configuration, system imaging, and remote support tools
• Strong organizational and communication skills; able to manage multiple deployments
• Familiarity with mobile video solutions, digital evidence management, or public safety IT
• Working knowledge of networking concepts (firewalls, IP addressing, VPNs)
• Comfortable using command-line tools, logging software, or admin consoles
• Prior experience in field service, technical consulting, or solutions architecture
• CompTIA A+ certification is required, and keeping this certification current is mandatory. Additional certifications such as MSCE and a graduate degree are a plus. An equivalent combination of education and experience is .

Travel

• Extensive Travel Required: This position requires substantial travel, approximately 50% to 75% of the time, both within the regional territory and occasionally internationally.
• Driving Requirements: A valid Driver's License, proof of vehicle insurance, and a driving record that meets the company's insurer’s criteria are required. Use of one's own vehicle may be necessary in the course of work.
• International Requirements: A valid passport is necessary for occasional international travel.

Location

Getac is located in Irvine, CA but this position would be a remote position located in Oregon, Washington, or Idaho.

Why Should You Apply?

• Great Benefits, interesting work
• Reasonable Hours to preserve a positive work/life balance
• Engaging, supportive culture – we have FUN!

No outside recruiting is required

Getac is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.