Solutions Analyst

OCHIN, Inc.; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

OCHIN is hiring a Solutions Analyst to leverage deep technical expertise in resolving complex issues, optimizing processes, and implementing innovative solutions. The role emphasizes aligning technical strategy with business goals and collaborating with non-technical stakeholders to bridge technology and organizational objectives.

The position focuses on developing and deploying features, troubleshooting issues, and driving documentation to support cross-functional teams.

Formación

• Epic certifications required across interfaces, data conversion, identity, and application domains.
• Microsoft SQL Server experience required.
• Willingness to obtain additional Epic certifications within the first 6 months of hire.

Responsabilidades

• Develop, document, and deploy solution functionality with clear usability documentation.
• Troubleshoot and resolve complex technical issues to ensure system performance.
• Collaborate across departments to support project implementations and address maintenance issues.
• Create and optimize technical documentation to support process improvement and alignment.
• Grow skills in technical design, analysis, and system enhancements.
• Other duties as assigned.

Conocimientos

Critical thinking

Collaboration

Documentation

Educación

Epic Bridges Certification

Epic Bridges Certification (Data Conversion)

Epic Identity Certification

Microsoft SQL Server experience

Current Epic certification/ accreditation

Descripción del empleo

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Solutions Analyst supports OCHIN’s mission by leveraging deep technical expertise, strong problem-solving capabilities, and staying current on technological advancements. This position is centered on resolving complex technical issues, optimizing processes, and implementing innovative solutions. Additionally, it involves aligning technical strategies with business objectives and fostering collaboration with non-technical stakeholders to bridge the gap between technology and organizational goals.

Essential Functions

• ?Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference.
• Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction.
• Collaborate across departments to support project implementations and address member maintenance issues.
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams.
• Skill development and competency growth in technical design, analysis, and system enhancements.
• Other duties as assigned.

Requirements

• Minimum of 3-5 years of experience or completion of OCHIN's Apprentice Program (Preferred)
• Interface Analyst – Epic Bridges Certification (Required); Epic Care Everywhere Certification (Highly preferred)
• Data Conversion Analyst – Epic Bridges Certification (Required or able to obtain within first 6 months of hire); Microsoft SQL Server Experience (Required)
• Data Integrity Analyst – Epic Identity Certification (Required); plus, one of the following Patient Access, Reporting, Clinical, HIM (ROI, Coding, Deficiency Tracking)
• Epic Application Analyst – Current Epic certification or accreditation in the assigned module

Physical Requirements/Work Environment

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Aff… OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.