Solutions Analyst

The American Speech-Language-Hearing Association; Rockville (MD); On-site; USD 110,000 - 122,000; Full time

Job summary

The American Speech‑Language‑Hearing Association (ASHA) seeks a Director, Business Systems Analysis to drive technology initiatives across the organization. You will translate business needs into actionable technical requirements, partner with product managers and vendors, and lead cross-functional teams to deliver scalable solutions that enhance member experiences.

Responsibilities include shaping system backlogs, documenting test scenarios, evaluating third-party products, and ensuring data

Qualifications

• 5+ years in Business Analyst, Product Manager/Owner, Scrum Master, Agile Coach, or technology program leadership.
• Certification from IIBA, PMI, or comparable body, or equivalent expertise in business analysis or technology solution delivery.
• Bachelor’s degree or equivalent in computer, information and data sciences, product/project management, or business administration.

Responsibilities

• Gather and translate high-level business needs into clear functional requirements for development teams and vendors.
• Analyze current and future business processes to identify opportunities for process improvement, risk mitigation, and technology innovation.
• Contribute to identifying, evaluating, selecting, and implementing third-party technology products and services.
• Facilitate clear, timely communication across teams to manage dependencies and ensure project success.
• Collaborate with stakeholders to maintain and prioritize backlogs of opportunities for continuous improvement to existing systems.
• Design and document test scenarios to validate solutions, ensuring alignment with requirements and data security.

Skills

Agile methodologies

Stakeholder collaboration

Strategic problem solving

Adaptability

Jira/Confluence/Azure DevOps

Education

Bachelor's degree or equivalent in related discipline

IIBA/PMI certification or equivalent

Tools

Jira

Confluence

Azure DevOps

Job description

American Speech‑Language‑Hearing Association

Making effective communication, a human right, accessible and achievable for all.

American Speech‑Language‑Hearing Association

Making effective communication, a human right, accessible and achievable for all.

Coach: Director, Business Systems Analysis

Salary Range (Non-Negotiable): $109,744 - $121,938

FLSA Exemption Status: Exempt

Description

The Solution Analyst plays a key role in advancing ASHA’s technology strategy by working with teams across the organization to understand business needs, identify opportunities to streamline processes, enhance member experiences, and support data-driven decision-making. From high-level business goals, the analyst translates complex information into clear technical requirements and partners with cross-functional teams to implement scalable, effective solutions that align technology with emerging opportunities and organizational impact.

Responsibilities

• Partner with business stakeholders and digital product managers to gather and translate high-level business needs into clear functional requirements for development teams and vendors.
• Analyze current and future business processes to identify opportunities for process improvement, risk mitigation, and technology innovation.
• Contribute to identifying, evaluating, selecting, and implementing third‑party technology products and services
• Facilitate clear, timely communication across teams to manage dependencies and ensure project success.
• Collaborate with business stakeholders to and maintain and prioritize backlogs of opportunities for continuous improvement to existing systems
• Design and document comprehensive test scenarios to validate solutions, ensuring alignment with requirements, data security, and industry best practices.
• Contributes to the administration of IS work management software, including developing SOPs for workspace and content management, supporting design and implementation teams, enhancing integrations with external stakeholders and tools, and providing organizational visibility into the IS operational portfolio.

Qualifications

Knowledge Typically Acquired Through

• 5+ years’ experience in roles such as Business Analyst, Product Manager/Owner, Scrum Master, Agile Coach, or technology program leadership, with demonstrated ability to engage early with stakeholders, frame solutions within the broader enterprise context, and guide the successful delivery of digital products and services.
• Active certification from the International Institute of Business Analysis (IIBA), Project Management Institute (PMI), or a comparable credentialing body, or equivalent demonstrated expertise in business analysis, product management, or technology solution delivery.
• A bachelor’s degree or equivalent in related discipline(s): computer, information and data sciences, product and project management, business administration.

Skills

• Demonstrated ability to thrive in a fast-paced, dynamic environment, using Agile methods to deliver solutions rapidly and iteratively, extending their capabilities and value.
• Advanced collaboration skills, adapting communication styles to elicit clear, detailed input from diverse stakeholders on cross-functional teams.
• Strategic problem‑solving skills, synthesizing large volumes of information to identify essential needs, maximize value, mitigate risk, and minimize cost.
• Resilience and adaptability, with the willingness to challenge assumptions, consider alternative perspectives, and pivot quickly as new information emerges.
• Proficiency with modern work management tools such as Jira, Confluence, Azure DevOps, or comparable work management tools.
• Understanding of software development fundamentals, including implementation, testing, source control, deployment, and support.
• Knowledge of relational database design and function to support and enable successful technology solutions.
• Demonstrated ability to design and document comprehensive test scenarios to validate that delivered solutions meet enterprise requirements, align with documented business objectives, and ensure readiness for secure, reliable, and user-friendly deployment.

EOE/minorities, women, persons with disabilities, veterans with disabilities and Vietnam veterans are encouraged to apply.

The American Speech‑Language‑Hearing Association (ASHA) is the national professional, scientific, and credentialing association for 247,000 members, certificate holders, and affiliates who are audiologists; speech‑language pathologists; speech, language, and hearing scientists; audiology and speech‑language pathology assistants; and students.

American Speech‑Language‑Hearing Association
2200 Research Blvd., Rockville, MD 20850
Members: 800-498-2071
Non-Member: 800-638-8255