Solutions Analyst

DP World; Commerce (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

DP World is seeking a Solution Analyst to support IT solutions, system enhancements, and technology projects within its growing logistics operation in Commerce, GA. You will collaborate with customers, operations leaders, and IT teams to identify business needs and develop technical solutions that keep operations running efficiently.

In this role, you will manage IT projects, document requirements, and support ERP/WMS implementations across multiple locations, with domestic travel of 15–20% as

Qualifications

• Experience in IT solutions or business systems analysis.
• Experience with ERP and WMS implementations/configuration/maintenance.
• Strong knowledge of database technologies (Oracle, SQL Server, SQL*Plus, PL/SQL).
• Familiarity with ITIL, COBIT, ISO standards.
• Proven analytical and problem-solving skills with business requirements.
• Excellent communication and customer service skills.

Responsibilities

• Identify IT requirements and business needs with customers and operations teams.
• Analyze processes and recommend technology solutions to improve efficiency.
• Support ERP and WMS applications through SDLC and maintenance phases.
• Manage site IT projects with timelines and budgets.
• Document functional requirements for system enhancements and new tech solutions.
• Contribute to IT budgeting, RFQ responses, and purchasing processes.
• Support customer presentations showcasing IT capabilities and solutions.

Skills

IT solutions

Business analysis

Application support

ERP

WMS

Database technologies

ITIL/COBIT/ISO

Communication

Project management

Attention to detail

Travel readiness

Education

Associate degree / diploma

Bachelor's degree preferred

Tools

ERP/WMS software

Oracle / SQL Server

MS Access

Job description

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Solution Analyst – Drive IT Innovation in a Growing Logistics Operation!

Location: Commerce, GA

Are you a tech-savvy problem solver who enjoys connecting technology with real-world business operations? Do you thrive in fast-paced environments where your ideas and technical expertise can make a difference?

We are looking for an experienced and motivated Solution Analyst to support IT solutions, system enhancements, and technology projects within our logistics operation in Commerce, GA.

In this role, you'll work closely with customers, operations leaders, and IT teams to identify business needs, develop technical solutions, and support systems that keep our operations running efficiently.

If you're passionate about technology, process improvement, and solving complex business challenges, this could be the opportunity for you!

Why This Opportunity Stands Out

Play an important role in supporting IT solutions within a growing logistics operation

Work with warehouse management systems (WMS), ERP applications, and database technologies

Collaborate with customers, operations teams, and IT professionals across multiple locations

Lead and support IT projects that directly impact operational performance

Opportunity to expand your technical expertise and project management experience

Be part of a global organization focused on innovation and operational excellence

What You'll Do

Partner with customers, operations leaders, and internal teams to identify IT requirements and business needs

Analyze business processes and recommend technology solutions to improve operational efficiency

Support the implementation, configuration, and maintenance of ERP and WMS applications

Manage and prioritize site IT projects to ensure successful delivery within established timelines and budgets

Gather and document functional requirements for system enhancements and new technology solutions

Work with IT teams throughout the software development life cycle (SDLC) to support system improvements

Provide technical support for new customer requirements and system functionality across multiple locations

Assist with IT budgeting, purchasing, and technology resource planning

Conduct risk assessments and collaborate with technical teams to address potential issues

Support RFQ processes by evaluating software, hardware, and technical requirements

Participate in customer presentations to demonstrate IT capabilities and proposed solutions

What We're Looking For

Experience in IT solutions, business systems analysis, application support, or a related technical role

Hands‑on experience implementing, configuring, or maintaining ERP and WMS applications

Strong understanding of database technologies, including Oracle or SQL Server, SQL*Plus, PL/SQL, or MS Access

Experience or knowledge of ITIL, COBIT, ISO, or related IT standards

Strong analytical and problem‑solving skills with the ability to evaluate complex business requirements

Excellent communication and customer service skills

Ability to manage multiple projects and collaborate with cross‑functional teams

Strong attention to detail and the ability to develop practical technology solutions

Willingness to travel approximately 15–20%, primarily domestically, with occasional international travel possible

Preferred Qualifications

Associate degree, college diploma, or related technical education; bachelor's degree preferred

Experience supporting IT systems in logistics, warehousing, distribution, or automotive operations

Familiarity with project management methodologies

Experience translating business requirements into technical solutions

Understanding of software development processes and system implementation

Join DP World and Help Shape the Future of Logistics Technology!

At DP World, we're transforming global logistics through innovation, technology, and operational excellence.

This is more than just a Solution Analyst role — it's an opportunity to work at the intersection of technology and logistics, support business‑critical systems, and contribute to solutions that improve how our operations run.

About the Role

How you will contribute

• Organize and/or attend customer/internal meetings to help ascertain IT requirements as required by plant management.
• Support of new internal/external customer functionality requests at multiple locations.
• Develop scope, manage, and prioritize site IT Projects to ensure delivery on time and on budget.
• Develop SME skills in internal WMS application. Analyze customer requests versus system capabilities, developing functional requirements and oversee SDLC process to deliver enhancements to customer facilities.
• Budget administration and advisory responsibility for the IT capital and operational expenditure and facilitate IT purchasing and leasing.
• Prepare risk assessments (FMEAs) and review with core IT teams.
• Assist in RFQ (Request for Quote) submissions by providing analysis to determine software processes and hardware requirements.
• Assist with customer presentations which demonstrate syncreon IT processes and software capabilities.
• Other duties as assigned

Your Key Qualifications

• Minimum of a community college diploma, university degree preferred.
• Able to solve complex problems down to their constituent elements, formulate and evaluate a range of alternative solutions.
• Must have excellent conceptual design skills – an instinctive feel for which solutions ‘fit’ and which need rethinking.
• Strong on customer service orientation.
• Automotive operational or logistics experience is a benefit.
• Experience with implementing, configuring and maintaining ERP/WMS software applications.
• Experience and/or knowledge of ITIL, COBIT, ISO, TS.
• Project Management Methodologies is a plus.
• Must have a proven background in database technologies including Oracle or SQL Server, SQL*Plus and PL/SQL, MS Access.
• Willingness to travel up to 15-20%. Travel is primarily domestic, with possibility for some international.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end‑to‑end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between allnations and cultures– not just in what we do but also in how we behave.

We arededicated to creating a culture where everyone feels respected, supported, andempowered to reach their full potential. We believe that embracing inclusion anddiversity, drives innovation and growth and helps us connect people, businesses, andsocieties. Free minds and different perspectives are changing our world, and together we canchange what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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