Logistics Coordinator

Syncreon; Commerce (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

DP World is seeking an organized and customer-focused Logistics Coordinator to support day-to-day inbound and outbound operations. This role suits someone who thrives in a fast-paced environment, coordinates multiple priorities, and serves as a key link between customers and operations.

You will ensure orders are processed accurately and on time, monitor inventory, and produce reports. The role emphasizes problem solving, relationship building, and adapting to changing priorities within our

Qualifications

• Customer service experience within logistics or planning.
• Proficiency in Word, Excel, and Outlook; strong Excel skills (VLOOKUP, Pivot Tables a plus).
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Handle customer inquiries, escalations, and day-to-day reporting of customer orders.
• Build relationships with key customer contacts and understand daily business requirements.
• Coordinate scheduling and planning for inbound and outbound operations.
• Process and manage customer orders through internal systems, including EDI feeds and manual creation.
• Ensure orders are picked and processed on time to meet KPI requirements.
• Monitor inventory levels and help maintain inventory expectations.
• Complete weekly and monthly customer and carrier performance reports accurately.
• Communicate effectively with customers, carriers, operations teams, and stakeholders.
• Assist with resolving customer concerns and operational issues in a timely manner.

Skills

Customer service

Logistics knowledge

Microsoft Word

Excel

Outlook

VLOOKUP

Pivot Tables

Organizational skills

Multitasking

Communication

Tools

EDI feeds

Internal systems

Job description

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Are you ready to play a key role in keeping a fast-paced logistics operation running smoothly?

DP World is seeking an organized and customer-focused Logistics Coordinator to support day-to-day inbound and outbound operations. This role is ideal for someone who enjoys working in a fast-moving environment, coordinating multiple priorities, and serving as a key connection between customers and operational teams.

As a Logistics Coordinator, you will help ensure customer orders are processed accurately and on time, inventory expectations are met, and customer and carrier reporting is completed consistently. We're looking for someone who can build strong relationships, solve problems quickly, and stay organized while managing changing operational priorities.

What You’ll Do

As the Logistics Coordinator, you will work closely with customers, carriers, and internal operations teams to support order flow, scheduling, planning, reporting, and overall service performance.

Key Responsibilities

• Handle customer inquiries, escalations, and day-to-day reporting throughout the lifecycle of customer orders
• Build strong working relationships with key customer contacts and understand their daily business requirements
• Coordinate scheduling and planning activities to support inbound and outbound operations
• Process and manage customer orders through internal systems, including EDI feeds and manual order creation
• Ensure orders are picked and processed on time to meet customer expectations and KPI requirements
• Monitor inventory levels and help ensure inventory expectations are maintained
• Complete weekly and monthly customer and carrier performance reports accurately and on time
• Communicate effectively with customers, carriers, operations teams, and other key stakeholders
• Assist with resolving customer concerns and operational issues in a timely manner
• Support additional logistics and operational activities as needed

What We’re Looking For

• Customer service experience within logistics, transportation, warehouse operations, or planning
• Ability to build strong customer relationships and resolve issues effectively
• Experience with Microsoft Word, Excel, and Outlook
• Strong Excel skills; experience with VLOOKUPs and Pivot Tables is a plus
• Strong organizational, communication, and problem-solving skills
• Ability to multitask and manage competing priorities
• Comfortable working in a fast-paced, constantly changing environment
• Strong attention to detail when handling orders, inventory, and customer reporting

About the Role

How you will contribute

• Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
• Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
• Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
• Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
• Ability to communicate both internally and externally with the customers and stakeholders.
• Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
• Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
• Other duties as assigned.

Your Key Qualifications

• Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner.
• Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis.
• Ability to adapt and work in an ever changing, stress induced changing environment.
• Ability to multiitask effectively

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between allnations and cultures– not just in what we do but also in how we behave.

We arededicated to creating a culture where everyone feels respected, supported, andempowered to reach their full potential. We believe that embracing inclusion anddiversity, drives innovation and growth and helps us connect people, businesses, andsocieties. Free minds and different perspectives are changing our world, and together we canchange what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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Nearest Major Market: Atlanta
Job Segment: Logistics, Supply Chain, Supply, Operations