Solutions Advisor

Ryerson; Dover (DE); On-site; USD 42,000 - 66,000; Full time

Job summary

Ryerson, a leading provider of industrial metal products and services, invites you to join a team committed to excellence in customer service. As a Solutions Advisor, you will process customer orders, perform sales calls, and build strong customer relationships.

You will read blueprints, use AutoCAD and Microsoft Office to support account development, coordinate with internal teams, and deliver responsive service in a dynamic environment. Equal opportunity employer.

Qualifications

• Sales or industry experience is preferred.
• Able to read and interpret blueprints.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Build territory/account approach and monitor resources.
• Collaborate with departments to execute account development plans.
• Follow established procedures with a moderate degree of supervision.
• Identify problems using standard procedures and make sound decisions.
• Prioritize multiple customer demands and provide satisfactory service.
• Balance requests from internal and external customers for service issues.

Skills

Sales experience

Blueprint reading

Interpersonal communication

Tools

AutoCAD

Outlook

Excel

Word

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As a Solutions Advisor at Ryerson, you will be responsible for Ryerson processing customer orders, making sales calls, and working to establish relationships with customers.

Roles and Responsibilities

• Build territory/account approach and monitor resources
• Works with different departments to execute account development plans
• Works within established procedures with a moderate degree of supervision
• Identifies problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
• Prioritizes concurrent customer's demands and provides satisfactory service to all
• Balances concurrent requests for assistance from internal and external customers for customer service issues
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Prior sales or industry experience is preferred
• Able to read and interpret blueprints
• Experience using AutoCAD
• Excellent professional written, verbal, and interpersonal communication skills required
• Proficiency in Microsoft applications (Outlook, Excel, Word) required
• Ability to multi-task and prioritize in a rapidly changing environment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.