Solution Support Associate - College Connect

Lumen; Michigan; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as part of their Solutions Engineer Academy, where you will embark on a transformative career in technology sales. This immersive 10-week training program will equip you with essential business acumen and technical knowledge, preparing you for a dynamic role within a major sales market. You'll work collaboratively to develop innovative solutions for business customers, while networking with industry leaders and gaining invaluable insights. If you're passionate about technology and eager to make impactful connections, this opportunity is perfect for you!

Qualifications

• Recent graduates with less than 2 years of experience are encouraged to apply.
• Basic understanding of cloud and application technologies is preferred.

Responsibilities

• Collaborate with sales teams to document customer requirements and solution designs.
• Assist in identifying revenue opportunities and provide customer support.

Skills

Communication Skills

Technical Problem Solving

Customer Service

Adaptability

Sales Fundamentals

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Electrical Engineering

Bachelor’s Degree in Information Systems

Bachelor’s Degree in Telecom

Bachelor’s Degree in Networking

Job description

Do you have a passion for technology but thrive on making connections? If you are eager to explore the exciting world of digital innovation, start an amazing career with Lumen by joining our Solutions Engineer Academy, our premier College Connect sales development program. Be a part of our sales team, transforming industries across the globe and changing the world one connection at a time. As a technology sales professional, on the Solutions Engineering team, you will assist companies in capitalizing on emerging applications and igniting business growth by connecting people, data, and apps – quickly, securely, and effortlessly.

Our Solutions Engineer (SE) academy is designed to set you on a path towards success, beginning with a 10-week immersive training & development program to build your business acumen, sales and product knowledge, professional network, and customer-centric mindset. Upon successful completion of the training, you will transition into a Solutions Support Associate role within a major sales market and embark on a career growth journey!

Training class dates: Begins February 17, 2025 - April 25, 2024 (10 consecutive weeks - virtual, work from home)

About the SE Academy Experience :

1. Initial 10-week immersive training, coaching, and development (fully virtual training)
2. 2-year development program with mentorship
3. Learn technical and sales fundamentals for success from proven sales leaders
4. Understand Lumen's platform and full product and solutions portfolio to increase overall knowledge for go-to-market strategies
5. Network with Sales Academy and SE class peers, sales leaders, and business executives from across the organization

Location

We are seeking candidates located in Ohio, Chicago, IL, Minneapolis, MN, Seattle, WA, Denver, CO, Indiana, Michigan.

Work Authorization

Authorization to work in the US is required; sponsorship is not available for this program.

The Main Responsibilities

1. Work within a collaborative team environment as part of our sales ecosystem to develop and document customer requirements, solution designs, service configurations, and project scopes of work in support of delivering network and IT solutions to business customers.
2. Support and assist field Solutions Engineering teams to identify and develop additional revenue opportunities.
3. Provide general discovery, support, and education to customers and internal Lumen personnel on questions or issues arising from services.
4. Research, define, and document service change requests to support service modification.
5. Work with customer and company personnel to identify and define technical problems, determine and design solutions, and assist customers in implementing fixes.
6. Uncover and define customer solutions and business development strategies, including recommending and communicating technology roadmaps to business customers.
7. Present Lumen capabilities, solution concepts, and technology roadmaps to internal and external audiences in various business settings.
8. Participate in marketing and networking events with customer technical and business contacts.
9. Provide feedback and recommendations to Solutions Engineering leadership on process, service, tools, and capability improvements to ensure ongoing efficiency and innovation.

What We Look For in a Candidate

1. Bachelor’s Degree in Business, Computer Science, Electrical Engineering, Information Systems, Telecom, Networking, or similar (preferred).
2. Entry-level opportunity suitable for recent graduates with less than 2 years of experience.
3. Basic understanding of communications, cloud, application, and information technologies and design.
4. Strong communication skills to convey business and technology concepts to diverse audiences.
5. Comfortable speaking or presenting to groups of professionals.
6. Sense of urgency, responsiveness, and issue resolution skills.
7. Adaptability and resilience.
8. Self-motivated, ambitious, and passionate, with a focus on customer service and technology introduction.

Compensation

The starting salary varies based on location and qualifications, with specific pay ranges for different states as detailed in the original description.