Solution Support Analyst, Banking & Capital Markets - Americas

P2P; United States; Remote; USD 60,000 - 110,000; Full time

Job summary

An innovative company is seeking a Technical Support Analyst to ensure institutional clients succeed with their cutting-edge platform. This role involves troubleshooting technical issues and providing effective solutions to a diverse range of users in the financial industry. You will play a crucial role in enhancing customer satisfaction as the industry embraces new technologies. Join a forward-thinking team that values your expertise in blockchain and software applications, and help shape the future of decentralized technology while working in a global, remote environment.

Qualifications

• Experience in providing technical support to large-scale enterprises.
• Background in building and maintaining complex software applications.
• Strong knowledge of blockchain/web3 technology.

Responsibilities

• Provide ongoing technical support to institutional users of our platform.
• Establish credibility with stakeholders to provide top-level service.
• Develop processes for increased efficiency.

Skills

Technical Support

Blockchain Technology

Software Application Support

Cloud Environments

Containerization

Messaging Systems

Database Management

Job description

About Us

Chainlink Labs is the primary contributing developer of Chainlink, the decentralized computing platform powering the verifiable web. Chainlink is the industry-standard platform for providing access to real-world data, offchain computation, and secure cross-chain interoperability across any blockchain. Chainlink Labs helps power verifiable applications for banking, DeFi, global trade, and gaming by collaborating with some of the world’s largest financial institutions, notably Swift, DTCC, and ANZ. Chainlink Labs also works with top Web3 teams, including Aave, Compound, GMX, Maker, and Synthetix. Chainlink Labs was ranked in Newsweek’s 100 Most Loved Workplaces 2023 in both the United States and United Kingdom.

Job Description

As a Technical Support Analyst within our Banking and Capital Markets division, you will play a critical role in ensuring our institutional clients are successful with Chainlink. You will be the first point of contact for troubleshooting technical issues, providing timely and effective support to our broad range of users across the financial industry. Your ability to understand complex technical problems and provide effective solutions will be essential to maintaining customer satisfaction as the industry continues to adopt our products and services.

Your Impact

• Provide ongoing technical support to large-scale, institutional users of our platform

• Establish credibility with relevant stakeholders within institutions to provide top-level service

• Help develop processes and practices that lead to increased efficiency

• Develop a customer support knowledge base

Requirements

• Direct experience providing technical support to large-scale enterprises in mission-critical environments

• Background in building, maintaining, and supporting complex software applications

• Strong knowledge of, and experience with, blockchain/web3 technology

• Knowledge of, and experience with, technologies such as cloud environments, containerization, messaging systems, databases, etc.

Preferred Requirements

• Knowledge of the banking and capital markets industry, key sectors, and asset types

• Strong knowledge of Chainlink technology and its application across the web3 industry

• Knowledge of, and experience with, DeFi protocols such as Uniswap, AAVE, and Synthetix

All roles with Chainlink Labs are global and remote-based. We ask that you try to overlap some working hours with Eastern Standard Time (EST).

Commitment to Equal Opportunity

Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws. If you need assistance or accommodation due to a disability or special need when applying, please contact us via this form.

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