Solution Specialist I

Peninsula Federal Credit Union; Escanaba (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Peninsula Federal Credit Union in Michigan is seeking a qualified professional for a delinquency and member services role. You will contact members about late payments, monitor accounts, and assist with resolution strategies to protect member finances.

The position requires strong communication, teamwork, and basic Excel skills; prior customer service or finance experience is a plus. Candidates should be able to work at multiple branches with a flexible schedule.

Qualifications

• One to three years of similar or related experience.
• High school diploma or GED required.
• Strong communication and teamwork skills.

Responsibilities

• Contact members about delinquent payments and monitor account statuses.
• Prepare regular reports on unpaid accounts and coordinate with collections.
• Handle accounts in bankruptcy, foreclosure, and repossession processes.
• Discuss options with members to resolve delinquency and prevent repossession.

Skills

Effective communication

Teamwork

Customer service experience

Financial background

Education

High school diploma or GED

Tools

Excel

Office equipment

Job description

Are you passionate about exceptional member service and making a positive impact in your community? At Peninsula Federal Credit Union, we are more than just a financial institution - we are a team dedicated to living our mission: "To be the trusted financial partner within our communities." We invest in our employees through training, empowering them to help members with great products and services every day. If you are looking for a meaningful career where your work truly matters, we would love to meet you!

What We Offer

• A positive, member-focused work environment
• Training and development opportunities
• Competitive compensation and benefits
• The chance to make a meaningful impact every day

What We Are Looking For

• Effective communication and interpersonal skills
• A commitment to excellent member service
• A team-oriented mindset
• Previous customer service or financial experience is a plus

Essential Functions and Responsibilities

Contacting membership regarding delinquent payments, monitoring accounts for payment and submit regular reports on the status of unpaid accounts. This individual will also handle accounts with Bankruptcy, Foreclosure and Repossession. Contact membership regarding returned checks and handling returned checks, reviewing member account to offer possible options to remove delinquency.

Knowledge and Skills

Experience

One to three years of similar or related experience.

Education

A high school education or GED.

Communication

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Ability to operate general office equipment such as computers, calculators, copiers, scanners, and possess computer keyboard skills. Knowledgeable with creating, maintaining, and updating Excel spreadsheets. Must have excellent communication and teamwork skills.

Physical Requirements

Sedentary work: must be able to sit for long periods of time in a day (up to 9 hours), possess hand, wrist, and finger dexterity to use keyboard, phone and calculator in a repetitive manner throughout your scheduled time, and the ability to view a computer monitor throughout your scheduled time.

Availability

Must be available to work from 7:30 a.m. through 7:30 p.m. Monday through Friday, with some Saturdays and have a flexible schedule. May be required to work at other branches and have the ability to travel to those branches.

Peninsula Federal Credit Union is an Equal Opportunity Employer.