Financial Service Representative

SeaComm Federal Credit Union; South Burlington (VT); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401K Plan

Medical

Dental

Vision

Flexible Spending Account Option

Life Insurance

Dependent and Spouse Life Insurance Options

Short Term Disability Insurance

Long Term Disability Insurance

Accident Insurance Options

Hospital Indemnity Insurance Options

Specified Disease Insurance Options

Pet Insurance

Legal/ID Shield Options

Employee Referral Program

Paid Volunteer Day

Employee Loan Discounts

Job summary

A financial cooperative in South Burlington is seeking a Full Time Member Service Representative. This role is centered on assisting members with their financial needs, preparing loan applications, and providing general information about credit union products and services. The ideal candidate will have good listening and communication skills, with a high school education or GED. The position offers a pay range of $18.50 - $20.50 per hour, along with various benefits including Paid Time Off and a 401K Plan.

Qualifications

• Six months to two years of similar or related experience.
• Prior banking experience is not required, training will be provided.

Responsibilities

• Provide information on products and services to members.
• Prepare loan applications and analyze financial positions.
• Process member requests such as account changes.
• Serve as Teller as needed.
• Perform other duties as required.

Skills

Good listening skills

Effective communication

Ability to make decisions with minimum information

Telephone skills

Education

High School education or GED

Job description

Role

To assist the Credit Union in achieving its Service Mission to deliver Total Member Delight in each and every service interaction with both internal and external members. A key component of this external service is to identify the financial needs of each member and recommend an effective credit union product solution. In addition, to assist members and potential members with their requests; prepare loan applications, respond to questions and concerns and effectively develop and maintain financial relationships with members through a consultative selling process to determine their needs and then fill the need with a product and/or service solution.

Responsibilities

• Provide general credit union information to members regarding products and services and works together to create financial options, which lead to sales closures, buyouts, and quality referrals. This process involves, but is not limited to, maintaining a thorough knowledge of credit union's share and loan products, services, policies and procedures.
• Prepare loan application for all lending requests and analyze current financial position of member. Make decision to approve, disapprove, or make recommendations and forward to a higher level for review and approval. This process includes, but is not limited to, pulling credit reports and counseling members on rates, terms and alternate methods of financing and disbursing approved loans to members.
• Process member requests such as opening/closing accounts, make address changes, payroll changes, account information and help members reconcile their checking accounts.
• Serve as Teller as needed.
• Perform other duties as required.

Knowledge and Skills

Experience

Six months to two years of similar or related experience. Prior banking experience is not required, we will train you.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Good listening and telephone skills; able to operate a 10-key calculator, typewriter and computer keyboard; able to make decisions with minimum information.

Position Type

Full Time

Hours

39 - 40 hours weekly, no scheduled weekend or evening hours.

Current Schedule

8a - 5p Monday - Friday

Pay Range

$18.50 - $20.50 per hour. Position also eligible for quarterly incentives and annual bonus. Actual starting salary will be determined based on skills, experience (to the extent relevant) and other job‑related factors, consistent with applicable law.

Benefits

• Paid Time Off
• Paid Holidays
• 401K Plan
• Medical
• Dental
• Vision
• Flexible Spending Account Option
• Life Insurance
• Dependent and Spouse Life Insurance Options
• Short Term Disability Insurance
• Long Term Disability Insurance
• Accident Insurance Options
• Hospital Indemnity Insurance Options
• Specified Disease Insurance Options
• Pet Insurance
• Legal/ID Shield Options
• Employee Referral Program
• Paid Volunteer Day
• Employee Loan Discounts

Equal Opportunity Statement

SeaComm is an Equal Opportunity/Affirmative Action Employer. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.