Solution Specialist - ERP | LBM

MCS Group - USA | Your Specialist Recruitment Firm; Connecticut; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Generous PTO

Wellness support

Flexible environment

Job summary

MCS Group - USA | Your Specialist Recruitment Firm is seeking a senior ERP/solutions consultant for a player-facing, remote role across the United States. You will lead discovery sessions, map workflows, and decide whether requirements are met by configuration, process changes, or software development.

You will translate customer needs for technical teams, challenge existing processes, and guide Product and Development to deliver practical ERP improvements. A strong LBM background is essential.

Qualifications

• Strong North American lumber and building-materials industry knowledge.
• Experience with ERP implementation, solution consulting or product specialization.
• Ability to translate customer requirements for technical teams.
• Ability to lead customer discovery sessions and workshops.
• Ability to challenge processes and propose better approaches.

Responsibilities

• Lead discovery sessions and operational workshops with LBM customers.
• Understand workflows across purchasing, inventory, pricing, sales, warehousing, dispatch and branch operations.
• Identify whether requirements should be addressed via configuration, process improvement or software development.
• Recommend how customers can use the ERP platform more effectively.
• Translate operational requirements into direction for Product and Development teams.
• Collaborate with Implementation, Project Management and technical colleagues.
• Support ERP implementation decisions for customers.
• Identify recurring industry needs to influence product improvements.
• Act as a trusted adviser to customers and internal teams.

Skills

LBM knowledge

ERP experience

Solution consulting

Discovery sessions

Stakeholder communication

Independent senior level

Tools

ERP platform experience

Job description

Do you understand how a lumber or building-materials business operates beyond what happens on the software screen?

We're supporting an established, industry-focused ERP provider as it expands its North American team. The company works with dealers, distributors, wholesalers and retailers across the LBM sector, helping customers improve their systems and the processes behind them.

This is a senior, customer-facing role for someone who can understand how a customer operates, identify the real problem behind a request and recommend the most effective way forward. Sometimes the answer will be better use of existing functionality. Sometimes it will involve changing a process. In other cases, you'll help define what needs to be developed.

The role

• Lead discovery sessions and operational workshops with LBM customers
• Understand workflows across purchasing, inventory, pricing, sales, warehousing, dispatch and branch operations
• Identify whether requirements should be addressed through configuration, process improvement or software development
• Recommend how customers can use the ERP platform more effectively
• Turn operational requirements into clear direction for Product and Development teams
• Work closely with Implementation, Project Management and technical colleagues
• Support complex customer decisions throughout an ERP implementation
• Identify recurring industry needs that could influence future product improvements
• Act as a trusted adviser to customers and internal teams

The right person

You'll be someone who combines credible LBM knowledge with strong ERP experience. You don't need to be a software developer, but you must be technically confident and able to turn complex operational needs into practical software solutions.

You'll bring:

• Strong experience within the North American lumber and building-materials industry
• In-depth knowledge of an LBM-focused ERP platform
• Experience in ERP implementation, solution consulting or product specialism
• A practical understanding of how dealers, distributors or multi-location LBM businesses operate
• Experience leading customer discovery sessions and workshops
• The ability to identify the business problem behind a customer request
• Experience translating customer requirements for technical teams
• The confidence to challenge existing processes and recommend a better approach
• Strong communication skills with senior stakeholders and operational users
• The ability to operate independently at a senior or principal-consultant level

You may currently work for an LBM software provider or be responsible for an ERP platform internally within a dealer or distributor. What matters most is your ability to connect industry operations with what the software can deliver.

What's on offer

• Fully remote working within the United States
• Comprehensive health and retirement benefits
• Generous paid time off
• Wellness support
• A flexible working environment
• The opportunity to influence customer outcomes and future product development

Some travel to customer sites will be required.

Applicants must already have full authorization to work in the United States. Visa sponsorship is not available for this position.