Solution Leader Remote Service Application

Werfen; Pennsylvania; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Solution Leader for Remote Service Applications to define and execute a global strategy for innovative In Vitro Diagnostics solutions. This role blends technical expertise with strategic vision, focusing on product innovation and market adoption. The ideal candidate will manage cross-functional initiatives, ensuring alignment with customer needs and company goals. You will lead product development using Agile methodologies, collaborate with diverse teams, and drive operational excellence. If you're passionate about enhancing customer experiences through technology, this opportunity is perfect for you.

Qualifications

• 8+ years of experience in product management of software solutions.
• Strong analytical and problem-solving skills with a data-driven approach.
• Exceptional communication skills for technical and non-technical audiences.

Responsibilities

• Lead the evolution of digital and remote support experiences.
• Drive product development lifecycle using Agile methodologies.
• Collaborate with cross-functional teams for successful product launches.

Skills

Strategic Thinking

Technical Acumen

Product Management Expertise

Customer-Centric Mindset

Cross-Functional Collaboration

Communication & Influence

Analytical Thinking

Change Management

Regulatory Awareness

Problem-Solving Orientation

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Tools

Agile methodologies

IoT technologies

Cloud platforms

Cybersecurity frameworks

Job description

Overview

Job Summary:

The Solution Leader - Remote Service Applications will define and execute the global strategy for Werfen's remote service Applications/Solutions for In Vitro Diagnostics (IVD) systems. This role requires a blend of technical expertise, strategic vision, and customer focus to drive product innovation, market adoption, and successful launches.

The ideal candidate has an engineering background and experience managing products in medical devices involving connectivity, cloud platforms, IoT, and cybersecurity. They will be responsible for gathering customer needs, translating them into actionable requirements, and collaborating cross-functionally to deliver high-impact solutions.

Responsibilities

Key Accountabilities:

• Product Strategy and Roadmap Execution
  • Lead the evolution of digital and remote support experiences by identifying best practices within and beyond the industry.
  • Analyze Werfen's service model to drive innovation and operational excellence while enhancing customer experience.
  • Define and communicate a compelling vision and long-term strategy for Remote Service Applications that aligns with company goals.
  • Develop and own a 3-5-year Remote Service Applications roadmap in collaboration with affiliates, service teams, and IT, ensuring alignment with strategic priorities and measurable impact on customer experience and ROI.
  • Serve as the product champion, advocating for Remote Service Applications/Solutions within Werfen.
• Product Management
  • Lead Voice of the Customer (VoC) initiatives to gather user insights and translate them into actionable product improvements.
  • Prioritize features and enhancements based on customer feedback, business goals, and technical feasibility.
  • Work closely with R&D, IT, QA/RA, and Service Operations to ensure feasibility, compliance, and successful implementation.
  • Establish continuous feedback loops with field service organizations and technical support teams to refine solutions.
• Product Development
  • Translate business objectives and market insights into detailed technical product requirements and user stories.
  • Drive the product development lifecycle using Agile methodologies, including ideation, roadmap creation, backlog grooming, and sprint planning with a dedicated squad.
  • Collaborate with engineering, design, and quality assurance teams to deliver features on time, on scope, and with quality.
  • Ensure with QA/RA that product documentation meets QMS requirements.
• Product Launch and Marketing
  • Lead global product rollout efforts, ensuring cross-functional teams are prepared for successful execution.
  • Create customer and user-facing documentation.
  • Define product positioning and collaborate with affiliates on go-to-market strategies and create relevant documentation.
  • Track post-launch performance metrics (e.g., product adoption, customer satisfaction) and use-feedback to guide future improvements.
• Stakeholder Collaboration
  • Act as a bridge between technical teams and non-technical stakeholders, ensuring clear communication and shared understanding.
  • Collaborate with Affiliates, Strategic Business Units (SBU), R&D, QA/RA across Werfen to align product development with market demands and customer needs.

Networking/Key relationships:

• Affiliate Service and Commercial Teams
• Strategic Business Units (SBU)
• R&D and Software Engineering Teams
• Global IT and Cybersecurity Teams
• Quality Assurance/ Regulatory Affairs (QA/RA)
• Technical Support and Field Service Organizations
• External Technology Partners/ Vendors

Qualifications

Minimum Knowledge & Experience for the position:

• Bachelor's degree in Engineering, Computer Science, or a related technical field.
• 8+ years of experience in product management of software solutions.
• Ability to work independently and drive cross-functional initiatives.
• Exceptional communication skills, with the ability to convey technical concepts to technical and non-technical audiences.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

Preferred:

• Experience in IVD, medical devices, or regulated industries
• Familiarity with IoT or clinical software technologies.
• Experience working with global-product launches and cross-regional teams.

Skills & Capabilities:

• Strategic Thinking - Ability to define long-term product vision and roadmap aligned with business goals and evolving customer needs.
• Technical Acumen - Strong understanding of cloud platforms, IoT, cybersecurity, and medical device connectivity within regulated environments.
• Product Management Expertise - Proficiency in Agile methodologies, user story writing, backlog management, and cross-functional team leadership.
• Customer-Centric Mindset - Skilled in leading Voice of the Customer (VoC) initiatives and translating insights into impactful product features.
• Cross-Functional Collaboration - Effective at building consensus and driving execution across R&D, QA/RA, IT, Service, and Commercial teams.
• Communication & Influence - Strong verbal and written communication skills with the ability to engage both technical and non-technical stakeholders.
• Analytical Thinking - Ability to synthesize data, market trends, and service KPis to inform decisions and measure success.
• Change Management - Experience managing organizational adoption of new digital solutions and driving behavior change.
• Regulatory Awareness - Understanding of medical device compliance frameworks (e.g., FDA, IVOR, ISO 13485) and their implications on software products.
• Problem-Solving Orientation - Resourceful and proactive in identifying challenges, proposing solutions, and driving continuous improvement.

Travel requirements:

• If required, this role requires travel up to 20%.