Solution Engineer, Symbiosys

DoorDash USA; New York, Ann Arbor (NY, MI); On-site; USD 102,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability insurance

Life insurance

Family-forming assistance

Mental health program

Job summary

Symbiosys.ai is seeking a Sales Engineer, Ads to support onboarding and growth of retailers and ad channels on our platform. You will translate partner needs into technical requirements, support integration planning, validate data flows, troubleshoot blockers, and ensure successful launches.

This US-based role reports to the Head of Sales Engineering and Product, with preferred locations in Ann Arbor, MI or New York, NY.

Responsibilities

• Support end-to-end technical onboarding of retailers and ad channels from discovery to launch readiness and post-launch troubleshooting.
• Act as a trusted technical partner to retailers, ad channels, and internal teams by asking strong discovery questions, understanding workflows, documenting decisions, and keeping workstreams moving toward launch.
• Validate event tracking, data feeds, product feeds, campaign setup, attribution inputs, reporting outputs, and other integration data to ensure launches are accurate and reliable.
• Troubleshoot integration questions related to APIs, product feeds, conversion tracking, reporting, retailer data flows, e-commerce platforms, inventory systems, and ad channel connectivity.
• Gather partner feedback, identify recurring issues, coordinate with cross-functional teams, influence stakeholders toward practical launch decisions, and surface product/roadmap opportunities.

Job description

The Sales Engineering team at Symbiosys.ai drives adoption and growth of our offsite retail media SaaS platform across our retail and ad channel partners globally. You’ll partner closely with Business / Commercial teams, including Retailer Sales, Retailer Success, Account Management, Product, and Engineering, to understand retailers’ and ad channel partners’ business and marketing objectives, map those goals to Symbiosys.ai capabilities, and remove technical blockers during the sales, onboarding, and launch process.

About the Role

As a Sales Engineer, Ads, you will support the onboarding and growth of both retailers and ad channels on the Symbiosys.ai platform. You will help translate partner needs into technical requirements, support integration planning, validate data flows and event tracking, troubleshoot launch blockers, and help ensure retailers and ad channels are set up for success.

Success in this role means helping partners move from technical discovery to launch efficiently, while creating clear documentation, managing dependencies, validating technical setup, and ensuring internal teams have the technical support they need to grow adoption.

This role requires strong technical aptitude, clear communication, attention to detail, and strong project management skills. Experience working with retailers, ad channels, data feeds, APIs, campaign setup, tracking, reporting, measurement, or troubleshooting is highly valued.

This is a U.S.-based role reporting to the Head of Sales Engineering and Product at Symbiosys. Preferred locations are Ann Arbor, MI or New York, NY.

What You’ll Do

• Support the end-to-end technical onboarding of retailers and ad channels, from discovery and requirements gathering through integration planning, data validation, launch readiness, and post-launch troubleshooting.
• Act as a trusted technical partner to retailers, ad channels, and internal teams by asking strong discovery questions, understanding workflows, clarifying requirements, documenting decisions, explaining tradeoffs, answering technical questions, and keeping workstreams moving toward launch.
• Validate event tracking, data feeds, product feeds, campaign setup, attribution inputs, reporting outputs, and other integration data to ensure launches are accurate and reliable.
• Troubleshoot integration questions related to APIs, product feeds, conversion tracking, reporting, retailer data flows, e-commerce platforms, inventory systems, and ad channel connectivity.
• Gather partner feedback, identify recurring issues, coordinate with cross-functional teams, influence internal and external stakeholders toward practical launch decisions, and surface product and roadmap opportunities.

What We’re Looking For

• Customer-focused communicator who can listen carefully to clarify the exact partner problem, explain complex technical concepts simply, and persuade business and technical audiences toward practical next steps.
• Resourceful problem-solver who can work through ambiguity, investigate non-standard questions, and turn incomplete information into clear next steps.
• Detail-oriented project manager who can validate technical requirements, event data, campaign setup, data feeds, reporting outputs, and launch readiness while managing timelines, dependencies, risks, and stakeholders.
• Experience supporting partner integrations, technical launches, external SaaS implementations, or advertising/marketing technology systems.
• Strong analytical collaborator who can work with complex datasets, validate data quality, present findings clearly, and balance retailer onboarding, ad channel onboarding, and sales support priorities.
• Typically 3 to 6+ years of experience in sales engineering, solutions engineering, technical implementation, AdTech operations, partner engineering, technical account management, or a closely related role.

Highly Valued Experience

• Hands-on experience onboarding, supporting, or integrating with retailers, ad channels, retail media networks, DSPs, social platforms, search platforms, affiliate platforms, or other paid media channels.
• Prior AdTech, retail media, e-commerce, marketplace, or performance marketing experience, including familiarity with campaign metrics such as ROAS, CPA, CPC, CTR, conversion rate, incremental sales, LTV, or uplift measurement.
• SQL experience and familiarity with event tracking, product feeds, conversion tracking, attribution, reporting pipelines, APIs, and data QA processes.
• Familiarity with retailer technology stacks, including POS, e-commerce platforms, inventory systems, product feeds, order data, or customer data; project management or program management training or certification is a plus.

Why Join Us

If you’re excited to help retailers unlock AI-driven marketing value and can translate technical capability into measurable business impact, we’d like to hear from you.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Benefits

We offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act). You will receive medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$102,000 - $150,000 USD

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Symbiosys. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.