Solution Engineer - Share360 Assist - Cary, NC

Siemens Healthineers in; Cary (NC); Hybrid; USD 62,000 - 85,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

401(k) retirement plan

life insurance

long-term and short-term disability

paid parking/public transportation

paid time off

paid sick and safe time

Job summary

Siemens Healthineers' Share360 Assist Team in Cary, NC is seeking a Solution Engineer to support customers and internal partners in a hybrid role. You will manage inquiries, deliver service triage, and prepare utilization reports, while ensuring smooth onboarding and proactive issue resolution.

The ideal candidate has 2-5 years in customer-related roles, strong presentation and communication skills, and proficiency with Microsoft Office; travel up to 10% is required.

Qualifications

• BS/BA in related discipline, or advanced degree.
• Proficient hands-on knowledge of SAP preferred.
• Willing to travel up to 10%.

Responsibilities

• Serve as single point of contact for Share360 customers and partners.
• Compile monthly/quarterly utilization and service history reporting.
• Provide general technical support for eVO application/mButler software.
• Foster cross-functional awareness to minimize onboarding conflicts.
• Drive customer satisfaction by proactive issue resolution.

Skills

Presentation skills

Communication

Problem solving

Team collaboration

Microsoft Office

Education

BS/BA in related discipline

Tools

SAP

Job description

Solution Engineer - Share360 Assist - Cary, NC (Finance)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Join our team now at Siemens Healthineers as a member of the Share360 Assist Team. This is a hybrid role in Cary, NC.

Shift: 11am-8pm (East Coast)

• You will act as a single point of contact and provide immediate over the phone support for Share360 Customers and in-house engineering partners including general inquiries, service triage and tool & test rentals.
• You will compile and present monthly/quarterly reporting of utilization, service history, and updates/maintenance to demonstrate value of service.
• You will provide general technical support for functional issues with the eVO application/mButler software for our in-house engineering partners.
• You will facilitate cross-functional awareness between internal stakeholders to minimize unintended conflicts or negative impacts on customer onboarding, operations, or research.
• You will be responsible for customer satisfaction by demonstrating proactive attitude and actions to expedite service requests, creating an ownership culture by following through on the customer's issues until completely resolved.

This position may suit you best ifyou are familiar with what is below, and would like to do develop your career with Healthineers

• You have 2-5 years of experience customer related role
• You have excellent presentation and communication skills along with effective problem-solving skills and ability to work collaboratively in a team environment required.
• You are resourceful, analytical, and adept at making decisions and multi-tasking during fast-paced and stressful situations.
• You are knowledgeable of Siemens Healthineers internal service processes and operations.
• You can multi-task and prioritize based on impact and criticality of customer issues.
• You have proficient experience with Microsoft Office including Excel, Outlook, PowerPoint, and Teams.

Required skills to have for the success of this role

• Experience in a high volume customer service environment experience preferred.
• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience
• Proficient hands-on knowledge of SAP preferred.
• Willing to travel up to 10%

The base pay range for this position is:

$61,960 - $85,195

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Equal Employment Opportunity Statement:

Siemens Healthineers is an Equal Opportunity and Affluent. encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations:

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice:

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control:

"A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

Data Privacy:

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

To find out more about Siemens Healthineers businesses, please visit our company page here.

Salary Minimum: 61960Salary Maximum: 85195