Solution Engineer / Senior Solution Engineer

Luminance; New York (NY); On-site; USD 130,000 - 190,000; Full time

Job summary

Luminance is seeking a Senior Customer Solutions Engineer to work across Sales, Product and Customer Success, enabling enterprise customers to connect with our platform quickly and efficiently. You’ll implement integrations, build developer resources, and help customers accelerate their success.

You will collaborate with cross-functional teams, own technical engagements, and ensure seamless workflows across major platforms while growing your expertise in Luminance’s AI platform.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field with GPA 3.5+ (US) or 2:1+ (UK)
• At least 3 years at a SaaS vendor, preferably in AI and/or cybersecurity
• Strong technical skills in software development, system integration, and creating developer resources (APIs, SDKs, docs)
• Experience in Full Stack web development and cloud architecture
• Proficient in JavaScript, Node.js, Python or similar languages
• Articulate and confident in customer-facing roles with clear technical communication
• Experience in a customer-facing technical team collaborating with developer personas

Responsibilities

• Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
• Act as a technical expert on Luminance’s platform to support sales in converting prospects to customers by highlighting integration benefits.
• Get hands-on and build integrations for customers to create seamless workflows across Salesforce, ServiceNow, Slack and other platforms.
• Create and maintain customer-facing API documentation and reference architectures to assist developers.
• Coordinate with Support and Technical Operations to resolve complex technical issues for customers.
• Understand use cases and integration requirements to advise customers on best solutions and potential iterations.

Skills

Software development

System integration

Customer-facing

APIs & SDKs

Documentation

JavaScript

Node.js

Python

Education

Bachelor’s or Master’s in CS/SE

Tools

Salesforce

ServiceNow

Slack

Job description

Job Description

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe

The Senior Customer Solutions Engineer role offers a unique opportunity to work across Sales, Product and Customer Success, accelerating our customers’ technical teams ability to get connected and unlock the value of Luminance. This role is dedicated to providing a market-leading technical experience for Enterprise customers, enabling them to integrate with our platform faster and with less effort.

The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate the solutions we offer to accelerate their success.

You will get hands-on with our platform and Workflow engine, implementing solutions that unlock seamless legal workflows across a customer’s technology estate.

A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers.

Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.

Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.

Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.

Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.

Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.

Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.

Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).

At least 3-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space

Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.

Experience of Full Stack Web development and Cloud Architecture

Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages

Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.

Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas