Solution Engineer

Nuvei; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading fintech company is seeking a skilled Solution Engineer responsible for architecting payment solutions for clients. This mid-senior level role involves coordinating technical projects, providing customer support, and leading implementation initiatives. Ideal candidates will have 3+ years of experience in implementation with in-depth knowledge of payment technologies. The position is full-time and requires strong technical capabilities as well as a passion for customer service.

Qualifications

• 3+ years of hands-on implementation and solution experience.
• 2+ years in payments industry with knowledge of payment solutions.
• Proven ability to read and debug web applications.

Responsibilities

• Advise new prospects on Nuvei’s product from a technical perspective.
• Coordinate projects for high-quality technical delivery.
• Lead technical implementation projects from kickoff to go-live.

Skills

Implementation experience

Knowledge of payment solutions

Creative thinking

Web integration knowledge

Customer service skills

Education

B.S. in Information Systems or related field

Tools

SalesForce

Zendesk

Job description

Job Description

Nuvei is a Canadian fintech company accelerating the business of clients worldwide. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next‑gen payments, offer all payout options, and benefit from card issuing, banking, risk and fraud management services. With local acquiring in 47 markets, support for 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights required for partners to succeed locally and globally with a single integration.

Your Mission

Nuvei’s Solution Engineer team includes Solution Engineers and Implementation Engineers who act as technical and product advisors to potential partners or prospect clients. In this role you will architect client or partner solutions with Nuvei payment services to align business demands with Nuvei best practices. You will manage solutions and pre‑sale activities for Nuvei’s rapidly growing merchant portfolio as part of the Sales Operations department within the Digital Payments Division, providing best‑in‑practice payment technology solutions using Nuvei’s enhanced services and advanced technologies. All candidates must be located within the US.

Key Responsibilities

• Join the business development team and advise new prospects on Nuvei’s product from a technical perspective, designing a tailored solution that best fits the prospect’s needs.
• Coordinate projects – work closely with new customers and the onboarding team to ensure high‑quality technical project delivery.
• Plan – coordinate technical project timelines, tasks, and development efforts with the internal engineering team and customer teams to manage implementation projects and keep customer requirements on track.
• Assess customers’ technical requirements, business and implementation risks, guide and oversee the integration process, assist with technical problem troubleshooting, and manage internal resources and priorities to resolve client‑facing issues as part of the implementation.
• Leverage a strong technical education and experience in online payment technology to understand customers’ payment propositions and optimize technical solutions.
• Lead technical implementation projects for new customers, owning the full implementation cycle from technical kickoff to go‑live for enterprise companies.
• Establish operational excellence through identification and execution of improvement opportunities that increase efficiency and reduce obstacles.
• Provide excellent customer service with active listening and adjust support approach to accommodate all experience levels, meeting defined SLA of 24/48 hours hand‑off to the integration team.
• Apply consultative methodologies to solve integration pain points and design features into best‑in‑practice solutions.
• Manage multiple projects running on parallel timelines and collaborate in a global remote environment.
• Passion for technology and customer service, with experience in payment systems and/or fintech environments.

Requirements

• B.S. in Information Systems, Industrial Engineering or related field.
• 3+ years of hands‑on implementation and solution experience as an Integration Engineer or Implementation Engineer, or at least 2 years as a Solution / Pre‑sale Engineer.
• 2+ years of prior experience in the payments industry, with knowledge of payment solutions, EMV, eWallet, Mobile Payments, POS, PSD2 eCommerce, web services, etc.
• Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, etc.).
• Working knowledge of web integration including iframes, widgets, SDK, Single Sign‑On, APIs and other SaaS technologies.
• Full professional proficiency (written and verbal) in English.
• Creative thinker capable of understanding client pain points.

Other Qualifications

• Familiarity with SalesForce, Zendesk or similar ticketing system.
• Understanding of Python and Shell Scripting.
• Strong knowledge of data models and working knowledge of SQL.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology