Solution Delivery Manager

World Wide Technology, Inc.; Northern (KY); Hybrid; USD 136,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401k Plan

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Employee discounts

Job summary

World Wide Technology (WWT) seeks a Delivery Manager to lead end-to-end software delivery for enterprise clients. You will manage relationships with executives and IT leaders, oversee performance against budgets and timelines, and translate business needs into technology solutions.

Responsibilities include driving agile engineering practices, guiding product strategy, and maintaining a healthy delivery team.

Qualifications

• Bachelor’s degree or equivalent; relevant experience may substitute.
• Minimum 8 years of delivery management experience in professional services.
• Strong knowledge of Agile, Scrum, Kanban, XP and SAFe frameworks.
• Ability to lead cross-functional teams and influence stakeholders.
• Customer-focused consulting mindset with strategic thinking.

Responsibilities

• Cultivate business relationships with customers and internal stakeholders.
• Ensure delivery teams build software on time, within budget, with high quality.
• Own engagement financial performance and manage invoices and change orders.
• Advise on markets, business strategies, and operating environments for customers.
• Lead Agile engineering practices and mitigate risks throughout delivery.

Skills

Relationship management

Service delivery

Agile & SAFe

Negotiation & influence

Strategic mindset

Communication

Leadership

Education

Bachelor’s degree or equivalent

Eight years Delivery Manager experience

Tools

Agile tools

Job description

___________________________________________

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients andpartners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world classpartnerships to help public and private sector organizations design, build and scale intelligent AI, digital,cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—acollaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients andpartners to conceptualize, test and validate innovative technology and then deploy solutions at scaleusing its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded incore values and leadership philosophies—has been recognized by Fortune® and Great Place to Workfor its commitment to innovation, trust and creating a great place to work for all. WWT providesproducts and services to large enterprise, global service provider and public sector clients in up to 130countries across six continents. Softchoice, a World Wide Technology company, supports commercialand SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the One WWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customers’ problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Delivery Manager will leverage technical and business acumen to define, develop, and deliver software solutions to delight WWT customers. DMs are relentlessly focused on driving as much value to WWT's customers as possible through providing clarity and alignment on the customer's stakeholders' business objectives and end-user needs, continuously prioritizing delivery plans with shifts in the business and the broader macro-environment, coordinating a collaborative environment between customer stakeholders and delivery teams, maintaining a healthy delivery team, and identifying innovative solutions to grow WWT and their customers' businesses.

Job Responsibilities

• Relationship Management: Cultivate business relationships with customers (from C-Suite to IT development leaders), as well as internal cross-services leaders within WWT.
• Service Delivery Excellence: Ensure the effectiveness of delivery team(s) ability to build software solutions on time, within budget, and with high quality. Provide technical and business support, and be the escalation point for ANY issue related to our teams, our
• engagements and our customer.
• Financial Oversight: Own the creation and maintenance of an engagement's financial performance; including providing the necessary transparency to WWT and customer stakeholders, as well as Senior Leadership escalation when needed. Additionally, create the necessary change orders, invoices, etc.
• Business Partnership & Consulting: Function as a trusted advisor regarding relevant markets, business strategies, and operating environments to customers.
• Technology Advising & Consulting: Translate business and end-user needs into enterprise/IT product solutions and product strategy.
• Agile Engineering Leadership: Deploy agile engineering best practices as appropriate through the software development lifecycle to ensure the team is focused on delivering the highest value scope, while maintaining a healthy work environment.
• Risk Mitigation: Identify and quantify risk factors to facilitate the development and implementation of software solutions, as well as identify and implement the necessary mitigation strategies to remedy risks.
• Negotiation & Influence: Engage in discussions to reach an agreement and create outcomes affection the actions, behaviors, and opinions of customers and delivery teams.
• Business Growth: Grow the WWT Application Services business through continued displays of adding value to the customer. Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, upcoming projects, and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and Account Teams.
• Communication: Manage the regular meetings and communications to ensure alignment and clarity amongst: cross-functional WWT teams, Account Managers, Services Sales, Performance Management, the larger App Services teams, Project Analysts, ATC, Architecture teams, etc

__________________________________________

• Bachelor’s Degre or a combination of education, training and experience may be considered in lieu of a degree.
• A minimum of 8 years' progressive experience in a Delivery Manager role or similar supporting application and software projects within a Professional Services and/or Managed Services environment
• Deep knowledge of Agile and primary frameworks of Scrum, Kanban, XP, and SAFe.
• Deep knowledge of the agile software development and delivery life cycle including product ownership, workflow management, lean, and overall systems thinking.
• Servant Leadership:Motivated by other’s success without seeking credit. Influences decisions through supportive leadership as opposed to management.
• Pragmatism:Addresses problems or difficult situations by focusing on practical approaches. Operates successfully in the 'grey' area, demonstrating ownership and providing direction even if it leads to a less than ideal outcome.
• Growth Mindset:Open to trying new things that you disagree with. Has the courage to give constructive feedback and embraces the approach of strong opinions weakly held.
• Optimistic:Demonstrates a positive mental attitude. Operates from a place of having confidence in success rather than a fear of failure.
• Strategic Mindset:Understands the whole system, optimizes for effectiveness over efficiency and helps others to see the big picture.
• Trust/Integrity:Builds trust through honesty, reliability, and authenticity. Extends trust to others as a default. Adapts to change and is honest about mistakes. Takes a tough, principled approach even if it’s unpopular.
• Resiliency:Seeks to discover new ways of problem solving despite obstacles and setbacks through passion and perseverance.
• Emotional Intelligence:Identifies and manages one’s own emotions, as well as the emotions of others. Ability to de-escalate challenging situations and avoid operating in extremes.
• Flexibility/Adaptability:Handles multiple demands, shifting priorities, and rapid change. Adapts strategies and tactics to fit fluid circumstances. Works collaboratively to get things done and owns accountability for the outcome.
• Coaching mindset:Acknowledges people’s strengths and accomplishments. Leveraging a foundation of trust, can identify areas for improvement and provide real-time feedback and coaching.
• Change Agent:Recognizes the need for change and removes barriers. Promotes and supports new ways of doing work. Knows what can and can’t control or influence and where to allocate time for each.
• Communication: Listens well; seeks mutual understanding and welcomes the sharing of information fully. Fosters open communication and is receptive to bad news as well as good.
• Conflict Management: Recognizes when conflict arises and applies strategies for engaging and diffusing. Works to reach a favorable outcome through coaching, healthy conflict, and leadership.
• Negotiation:Utilizes experience, business, and leadership acumen to propose options in response to a request for the best possible outcome for all.
• Consultancy:Viewed as a trusted senior advisor with clients. Demonstrates ability to understand business and technical requirements to drive successful delivery outcomes in response to project escalations.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one ofthe best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite HealthCenters (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life andDisability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day ofCaring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, VoluntarySupplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee DiscountProgram

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’sbenefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based ontheir skills, performance, and dedication. Our goal is to cultivate a culture of belonging thatencourages innovation, collaboration, and respect for all team members, ensuring that WWTremains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiringprocess, please let your WWT Recruiter know. The recruiter will work with you to understand yourneeds and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $135,600 - $169,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please email [e-mail]

Prefer candidates in the Eastern or Central Time Zones, USA

#LI-SA3

Locations

About

News

Contact Us

Employer Privacy Policy

WWT is an Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

Applicants to and employees of most private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination.

EEO is the Law

ADP Privacy Statement

Artificial Intelligence

Google Privacy Policy

Google Terms of Service