Solution Consultant - R&D

Benchling; Village of Tarrytown (NY); Hybrid; USD 119,000 - 175,000; Full time

Job summary

Benchling, based in the United States, seeks a field-based professional to drive customer engagements from discovery to solution. You will partner with account executives and leadership to craft compelling strategies and demonstrate Benchling capabilities onsite in Tarrytown, NY.

The role emphasizes data-driven solutions, collaboration with product teams, and ongoing customer education. The position requires a PhD in a life science field and extensive experience with biopharma customers, plus

Qualifications

• PhD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field is required.
• Experience with scientific/informatics software such as LIMS or ELN is preferred.
• Ability to model scientific data and craft customer-focused solutions for biopharma.
• Willingness to travel to customer sites 25-30% and operate in a hybrid in-office setting.

Responsibilities

• Partner with account executives and leadership to create account and deal strategies for customer selection.
• Manage discoveries to uncover customer needs and decision criteria.
• Craft solutions based on Benchling capabilities and industry best practices.
• Present solutions persuasively; address questions, objections, and alternatives.
• Engage with product management to inform roadmap and communicate it to customers.

Skills

Customer facing

Pre-sales

Life science domain knowledge

Travel willingness

Education

PhD in Biology or life science field

Tools

LIMS

ELN

Job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

Role Overview

We are looking for this person to be based in or very near Tarrytown, NY for regular customer onsite visits.

Responsibilities

• Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions.
• Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues.
• Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape.
• Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns. Ensure that the solution is presented competitively, with awareness of alternatives including build in house.
• Engage with product management to provide insight into prospect and customer needs and industry trends. Influence the roadmap for market success. Ensure that the roadmap is clear to customers as required to influence buying decisions.
• Provide leadership by creating reusable solutions, content, and trainings for key areas. Work with the extended team to ensure that they are successful and learn from your expertise. Mentor and partner with other SCs to build their success.

Qualifications

• PHD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, with a minimum of 4 years of work experience, ideally customer facing.
• Experience with scientific/informatics software such as LIMS, ELN, or others preferred. Experience in demonstrating scientific software in a pre-sales setting highly desired.
• Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices. Prior experience in demonstrating and supporting research instruments, reagents or software desired.
• Understand research technology generally adopted by biopharma companies.
• Have an agile and adaptable mentality, and can quickly implement new customer engagement processes.
• Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers.
• Willingness to travel to customer sites 25-30%.

How We Work

• We offer a flexible hybrid work arrangement that prioritizes in-office collaboration.
• Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Remote

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Compensation Range: $119K - $175K