Solution Architect – US

Insider One; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Global team

AI training programs

Learning resources access

ESOP

Referral bonuses

Volunteer opportunities

Job summary

Insider One is hiring a Senior Customer Success Architect to lead strategic deployments for enterprise clients. You will engage with senior IT leaders, run data workshops, and drive pilots and value realization across hybrid cloud environments.

The role requires strong communication, deep technical knowledge of SaaS platforms, and the ability to coordinate across engineering, product, and support teams. Join a global, diverse team and help scale customer impact.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Proven track record of building deep technical relationships with senior IT executives.
• Extensive experience with cloud and hybrid infrastructures.

Responsibilities

• Proactively engages with customer technical decision-makers and influencers.
• Run data workshops to align plans with goals and environments.
• Drive pilots, POCs, and value demonstrations to progress deployments.
• Troubleshoot technical issues during implementation and campaigns.
• Identify blockers and coordinate with teams to remove them.
• Collaborate with product and support to remediate blockers.
• Leverage best practices to guide customer strategy and growth.

Skills

Communication

Cloud & hybrid infra

JavaScript / Web tech

REST / XML / Databases

Leadership

Education

Bachelor’s degree in Computer Science or related field

Job description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About Us Insider One is the#1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500 team members representing 50 nationalities across 30 offices . With AI at its core and an integrated Customer Data Platform (CDP),Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels , including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry,a $500M Series E led by General Atlantic . We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst , and trusted by 2000 customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino’s, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of themost socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables , our community has committed to scaling its impact on our communities across 30 countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider One products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team!

What You Will Do

• Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support the customer’s digital transformation
• Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments
• Drives pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact
• Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provides solutions
• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties
• Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact
• Leverages best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer

What You Will Need

• Bachelor’s degree in Computer Science or a related field
• Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications
• Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts
• Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring the successful implementation of customer projects
• Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
• Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, database technologies
• You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming

What We Offer

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50 nationalities build together
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build
• Help build the team you want to work with and enjoy rewarding referral bonuses
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories

We aren’t just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.