Solution Architect - Service Manufacturing

Intuitive Surgical, Inc.; Sunnyvale (CA); On-site; USD 155,000 - 262,000; Full time

Job summary

Intuitive Surgical, Inc. is seeking a Solution Architect for Service Manufacturing and Operations in Sunnyvale. You will guide SAP S/4HANA implementations across Production Planning, Plant Maintenance, and related modules to optimize service processes.

Lead multi-year roadmaps, mentor analysts, and partner with senior leadership to drive transformation, automation, and continuous improvement across the enterprise.

Qualifications

• Extensive experience in large-scale process analysis and enterprise projects.
• Deep knowledge of Manufacturing Execution, Inventory Control, and Engineering-to-Execution.
• Experience designing, delivering, and supporting SAP PP and PM in S/4HANA environments.
• Master Data concepts: Resources, BOMs, Routings, Production Versions, Equipment, etc.
• Strong analytical and problem-solving skills with ability to translate business needs into functional solutions.
• Excellent collaboration and communication across cross-functional teams and partners.
• Strategic process design, analysis, and modelling expertise.
• Experience with multiple full-cycle SAP S/4HANA implementations.

Responsibilities

• Partner with business teams and senior leaders on SAP S/4HANA service manufacturing solutions.
• Lead multi-year roadmaps for service manufacturing process innovation and integration.
• Advise leadership on process strategy, risk, and investments.
• Develop center of excellence and conduct process maturity assessments.
• Present results at executive meetings and industry events.
• Perform fit-gap analyses and propose cost-efficient system designs.
• Configure SAP S/4HANA to meet business requirements in service operations.
• Support integrations between SAP S/4HANA and related modules (PP, SD, MM, FI/CO, QM, PM).
• Document specifications and provide end-user training and post-go-live support.

Skills

Process analysis

Executive communication

Cross-functional collaboration

Strategic process design

Problem solving

Leadership experience

Education

Bachelor's degree in engineering or related field

Tools

SAP S/4HANA

SAP PM

SAP MM

Job description

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion-have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.

Job Description

Primary Function of Position

The Solution Architect will possess functional understanding of Service Manufacturing and Operations business processes and will be a key person implementing business processes software solutions and systems implementation in Service Operations on Applications like SAP S4 HANA, SAP MES. The role serves as enterprise-wide subject-matter expert in process analysis, guiding strategic transformation, innovation, and continuous improvement across the Service organization.

Essential Job Duties

• Work as a trusted IT partner for business teams and senior leaders with regards to system solutions for Service Manufacturing processes that include Failure Analysis, Maintenance, Repairs, Upgrades, Disassembly and Remanufacturing. Set standards and frameworks for Service Manufacturing and Operations business process analysis enterprise-wide.


• Lead multi-year roadmaps for Service Manufacturing and Operations process innovation and technology integration.


• Advise senior leaders on process strategy, risk, and investments.


• Direct process maturity assessments and center of excellence development.


• Present process results/findings at executive meetings and industry events.


• Analyze business processes, perform fit-gap analysis as required, and provide ISI business teams with cost efficient proposals on inefficiencies and risks to determine appropriate process and system design.


• Perform hands‑on configuration in SAP S4 HANA to satisfy business requirements.


• Serve as the primary contact for Production Planning , Shop Floor Execution, and Plant Maintenance functionality within Service area of SAP S/4HANA.


• Monitor and support integrations between SAP S/4HANA Service operation and related modules including PP, SD, MM, FI/CO, QM and PM.


• Document functional specifications for design gaps during the build phase; support business teams through all testing cycles and Provide end‑user training and post‑go‑live support.


• Stay current with SAP's best practices in Plant Maintenance and Production Planning functionalities.


• Create functional specifications and work with cross‑functional teams and development teams to deliver the technical objects.


• Review and contribute to design document, configuration documents and functional specifications.


• Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.


• Identify gaps between current and future state of business processes and help in prioritising opportunities to improving processes through the usage of Business capability matrix (BCM)


• Participate in business user meetings to gather process information to propose sound system solutions.


• Collaborate and provide inputs to the development team during development phase to meet the business needs.


• Work closely with onsite team, offshore team, managers, and executives to ensure the release of high‑quality solutions.


• Evaluate and recommend advanced process automation or digital transformation tools.


• Mentor lead and senior analysts across all business units.

Qualifications

Required Skills and Experience

• Minimum 12 years advanced experience with large‑scale process analysis and enterprise projects and a bachelor's degree in relevant discipline, or equivalent combination of education and experience


• In‑depth knowledge of business processes in Manufacturing Execution, Inventory Control, Product Quality, and Engineering‑to‑Execution.


• Experience designing, delivering, and supporting SAP PP and PM applications in S/4HANA environments within a batch / Serial Number managed environment in Medical Device or Life science industry


• In‑depth knowledge of Master Data: Resources, BOMs, Routings, Production Versions, Equipment, Equipment BOMs, etc.


• Strong analytical and problem‑solving skills with the ability to translate business needs into functional solutions.


• Excellent collaboration and communication skills, with experience working across cross‑functional teams, vendors, and business partners.


• Strategic process design, analysis, and modelling expertise.


• Advanced knowledge of process technologies and continuous improvement.


• Exceptional communication and executive presentation abilities.


• Experience working on Service Manufacturing and Operations business processes and configuring applications like SAP S4 HANA with experience in multiple full cycle implementation as well as support projects.


• Strong knowledge of SAP MM and SAP Logistics and Production Planning applications.


• Excellent verbal and written communication skills.

Required Education and Training

Bachelor's degree in engineering or equivalent experience.

Working Conditions

Onsite Sunnyvale, California, USA

Preferred Skills and Experience

• Strong functional knowledge of SAP S4 HANA modules supporting Service Manufacturing and Operations.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer.

We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export licence from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export licence and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate's experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the candidate's qualifications, consistent with applicable law.

We provide market‑competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Base Compensation Range Region 1: $182,200 USD - $262,200 USD

Base Compensation Range Region 2: $154,900 USD - $222,900 USD

Shift: Day

Workplace Type: Onsite - This job is fully onsite.