Solution Architect - Public Sector

ServiceNow, Inc.; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology firm is seeking a ServiceNow Solution Architect for its US Public Sector. The role involves designing AI-native systems, engaging with clients, and mentoring peers. Candidates should have 4 years of experience in application development with a focus on the ServiceNow platform and a strong understanding of cloud architectures. This position requires excellent communication skills and a passion for emerging technologies.

Qualifications

• 4+ years in application development, 2+ years on ServiceNow platform.
• Passion for AI and emerging technologies.
• Understanding of Federal regulations and architectures.

Responsibilities

• Oversee design of AI-native systems.
• Interact with customers to understand business needs.
• Create programs for Solution Consultants.

Skills

Application Development

AI integration

AWS Cloud

Azure Cloud

Technical Communication

Education

Equivalent education and experience

Tools

ServiceNow platform

3-tier application architecture

Job description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

We are seeking a ServiceNow Solution (pre-sales) Architect for our US Public Sector business, with a focus on Artificial Intelligence, Data, and Workflow, with deep expertise in Enterprise Environments and integration strategies. You will join a team of expert ‘builders’, passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges.

Responsibilities:

• Oversee the design of AI-native systems ensuring technical excellence and business relevance
• Interact with customers and prospects to understand their business needs and desired experience
• Create and own programs that enable Solution Consultants to demonstrate the value of the ServiceNow platform within Federal environments
• Strong alignment with product management and engineering teams on roadmap and field feedback
• Provide mentoring and training to peers and other colleagues in the organization
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and online
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects
• Stay current on product developments/releases
• Support Marketing events – user conferences, trade shows, webinars etc
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, technical roadmaps, and compliance/security etc
• Work with a matrix of sales and solution consulting peers to solve the Federal government’s hardest problems

Requirements:

• At least 4 years or equivalent combination of education and experience successfully building applications on development platforms, preferred with 2 years of strong Application Development on the ServiceNow platform
• Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends
• Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving
• Strong Knowledge of AWS & Azure Gov Cloud architectures and working with partners in deploying these solutions
• Knowledge of IL4, IL5 DoD or C2E clouds is highly desired
• Deep understanding of customer technical pain points in adopting cloud technologies, and experience working through networking, solutioning, integration and other hurdles to increase customer value
• Understand business and technical problems addressed by the products including Federal regulations, business drivers, evolving business needs, and security
• Working knowledge of 3-tier application architecture
• Must have strong written and verbal English communication skills
• Working knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other important components of the ServiceNow platform

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.