Solution Architect - Customer Communications Management (CCM)

Tekgence Inc; Jersey City (NJ); On-site; USD 150,000 - 200,000; Full time

Job summary

Tekgence Inc seeks a Solution Architect for Customer Communications Management, requiring extensive experience in document management and architecture. The role involves leading migrations, designing integrations, and applying best practices in enterprise architecture. Candidates must possess strong analytical and communication skills to articulate complex concepts effectively.

Qualifications

• 10+ years of experience in solution architecture.
• 5+ years in Customer Communications Management (CCM).
• Experience with Documaker and RRD solutions.

Responsibilities

• Lead and execute migrations between different CCM products.
• Design and implement integrations using APIs.
• Manage document composition and data transformation.

Skills

Analytical skills

Problem-solving

Communication

API integration

Education

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field

Job description

Solution Architect - Customer Communications Management (CCM)

Solution Architect - Customer Communications Management (CCM)

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• 10+ years of progressive experience in solution architecture, with at least 5+ years specifically in the Customer Communications Management (CCM) domain.
• Mandatory hands-on experience with Documaker (e.g., Documaker Studio, Documaker Server, Documaker Forms, Documaker Interactive).
• Strong experience with RR Donnelley (RRD) solutions for document composition and output management (e.g., past experience with technologies like ADOBE Central, Exstream, or other RRD proprietary systems used for document creation and delivery).
• Demonstrable experience with RICOH output management platforms (e.g., ProcessDirector, InfoPrint Manager, or other RICOH solutions for print and digital output).
• Proven track record of successfully leading and executing multiple migrations between different CCM products/platforms. Please highlight specific examples in your resume.
• Deep understanding of document composition principles, data transformation, template design, and dynamic content generation.
• Experience with various output formats (e.g., PDF, AFP, PostScript, HTML5, XML).
• Proficiency in designing and implementing integrations using APIs (REST, SOAP), message queues, and other integration patterns.
• Strong understanding of enterprise architecture principles and best practices.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication (written and verbal) and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.
• Ability to work independently and as part of a highly collaborative team.

Desired Skills (Plus Points):

• Experience with other CCM platforms (e.g., Quadient Inspire, OpenText Exstream, Thunderhead ONE, SmartComms).
• Knowledge of cloud-based CCM solutions and deployments (AWS, Azure, GCP).
• Experience with DevOps practices and tools for CCM solutions.
• Familiarity with regulatory compliance requirements related to customer communications (e.g., HIPAA, GDPR, PCI DSS).
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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