Solution Architect- Clinical (Post Acute) - onsite- Overland Park, KS

NetSmart Technologies; Overland Park (KS); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading healthcare software company is seeking a Solution Architect to leverage expert knowledge in implementation and maintenance best practices. This role involves guiding clients through workflows and ensuring successful project delivery, while collaborating closely with various teams to enhance healthcare delivery. Candidates should possess a Bachelor's degree and significant experience in healthcare IT, particularly with Netsmart EHR solutions.

Qualifications

• 4 years of healthcare IT implementation or consulting experience.
• 2 years of Netsmart EHR solution experience.
• 1 year of project management experience.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design.
• Guide clients through workflows, upgrades, and system maintenance.
• Coach and mentor solution teams on recommended practices.

Skills

Communication

Problem Solving

Client Relationship Management

Education

Bachelor's degree or equivalent relevant work experience

Job description

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise

Netsmart Overview:

At Netsmart, improving care delivery isn't just our aspiration, it's our passion!

For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Solution Architects at Netsmart:

As a Solution Architect within our consulting organization, you are tasked with leveraging your expert solution knowledge to recommend best practices for implementation and maintenance, as well as to design processes within your domain of expertise. Your role entails owning subject matter expertise, overseeing design, and ensuring the successful implementation of a particular component within the overall project. At Netsmart, we have a couple paths that Architects follow:

Clinical Solution Architect: The clinical architect oversees the clinical design of the system from start to finish during the implementation phase. Collaborating closely with clients, they pinpoint workflows and recommend optimal practices in line with industry standards. Acting as the primary source of knowledge, they guide both the project team and the client through the clinical implementation process. In this role, you'll spearhead client events, oversee clinical data gathering, recommend clinical and post acute best practices, analyze and design workflows, create documentation and post acute content, coach and mentor the solution team, mediate internal and client conflicts, and address troubleshooting and issue resolution.

Your knowledge of the Post-Acute industry and product expertise will be essential as you configure solutions and support clients in our myUnity spaces. This includes senior living* comprehensive outpatient rehabilitation facilities *home care & hospice *inpatient rehabilitation facility (IRF) *outpatient occupational therapy *outpatient physical therapy *outpatient speech therapy. Regular meetings with product management will keep you informed about impactful updates, ensuring you are educated and trained to deliver exceptional client experiences. Your role will unify processes, create seamless experiences, and act as a key player in driving new and existing business forward.

Responsibilities:

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.
• Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.
• Act as a primary consultant for the client's solution troubleshooting, consultation, and knowledge transfer
• Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 2 years Netsmart EHR solution work experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical, and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and delivering client-centric solutions
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

• Post Acute experience working within senior living, outpatient rehabilitation facilities, home care & hospice, inpatient rehabilitation facility (IRF), outpatient occupational therapy, outpatient physical therapy, outpatient speech therapy
• At least 2 years Netsmart EHR solution work experience (myUnity)
• Experience in revenue cycle management, RCM Consulting or equivalent
• Onsite in Overland Park, KS

Expectations

• Travel expected up to 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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