Solution Architect

Legion Technologies; United States; Remote; USD 125,000 - 140,000; Full time

Job summary

An established industry player is seeking a Solutions Architect to join their remote team. This role is pivotal in ensuring seamless transitions from sales to services, focusing on best-build configurations for clients. You will collaborate closely with various teams to drive customer success and oversee implementation processes. The ideal candidate will possess a strong background in customer service, project management, and mentoring, while being proficient in tools like Google Suite. Join a mission-driven organization dedicated to transforming hourly jobs into rewarding careers, where your contributions will make a significant impact.

Benefits

$0 monthly premium medical, dental, and vision plans

401k plan

Discretionary Paid Time Off

Paid Holidays

Parental Leave

Equity

Monthly Wellness Reimbursement

Monthly Lunch on Legion

Qualifications

• Experience in customer-facing roles with strong project management skills.
• Ability to mentor others and maintain attention to detail.

Responsibilities

• Conduct discovery meetings to understand customer needs and position solutions.
• Collaborate with teams to align on partner-led solutions.
• Drive pre-sales execution and oversee implementation.

Skills

Customer Service

Project Management

Attention to Detail

Mentoring

Google Suite

Education

Bachelor's Degree

Tools

Google Suite

Job description

Solutions Architect - Solution Design Remote, United States

JOB OVERVIEW

The Solution Architect is a critical member of the Solution Design team, responsible for ensuring customers have smooth transitions from sales to services, best-build configurations and are making the most of their Legion WFM system technically and functionally. This role also works closely with Consultants on Delivery to establish and follow the Legion Consulting Center of Excellence (CoE) best practices for implementation.

RESPONSIBILITIES AND DUTIES

• Conduct detailed discovery meetings, collect requirements, and gain mutual understanding of customers’ needs followed by positioning ideal customer success solutions to resolve these needs.
• Collaborate with internal business development and alliances teams to further align on partner led solutions to support enterprise customer needs.
• Drive pre-sales execution to meet and exceed identified services revenue and customer success targets.
• Drive the sales handover to the delivery team for implementation kickoff.
• Configuration oversight and consulting on best practices.
• Account Management support including product-driven upsell opportunities and configuration improvement recommendations.
• Ensure consistent product knowledge share via the consulting Center of Excellence (CoE).
• Services selling during the sales process.
• Implementation scope and Delivery / Services Statement of Work (SoW) creation.
• Validation of and co-own Solution Blueprint with Consultants.
• Position Legion product during pre-sales process.
• Reviewing and development of standard SOW templates.
• Mentor & lead Principal Consulting Managers & Consultants.
• Proof of Concept (POC) & Pilot requirements definition & timeline.
• This role is measured by Statement of Work (SoW) Estimates vs Actual Costs and quality solution blueprints delivered on time.

REQUIRED SKILLS AND QUALIFICATIONS

• Prior experience in a customer facing or customer service oriented role.
• Self-motivated and able to work autonomously while incorporating direction for mentors.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Curious mindset that pursues regular learning opportunities to get to know the “how” and “why” of things.
• Experience mentoring or coaching others in technical roles.
• Must have working knowledge of Google Suite applications such as Docs, Sheets, Slides, etc.

PREFERRED QUALIFICATIONS AND ATTRIBUTES

• 3-5 years in Workforce Management Software preferred.
• Proactive and able to command respect through intelligence, hard work, and persistence.
• Personal passion and fervor for industry-leading next-generation technology.
• Ability to operate in an environment with limited resources.
• A great communicator who can distill powerful messages which resonate with customers.
• Track record of building positive relationships with peers.
• Continuous and thoughtful listener, able to learn from others and leverage input.
• Strong personal work ethic focused on high priority issues; action and results-oriented.
• Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior.
• Prioritizes customer health.
• Hands on leadership.
• Cares deeply about service quality and the end user experience.

COMPENSATION & BENEFITS

Salary Range: $125,000 - $140,000 + Bonus + Stock Options.

At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data.

Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position.

Benefits include, but are not limited to:

• $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment.
• 401k plan.
• Discretionary Paid Time Off and Paid Holidays.
• Parental Leave.
• Equity.
• Monthly Wellness Reimbursement.
• Monthly Lunch on Legion.

ABOUT LEGION

Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and has proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change.

If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling.

BACKGROUND AND OPPORTUNITY

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

For more information, visit https://legion.co

EQUAL EMPLOYMENT OPPORTUNITY

Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

DISABILITY ACCOMMODATION

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email [e-mail].