Solution Architect

Netsmart Technologies, Inc.; United States; On-site; USD 95,000 - 130,000; Full time

Job summary

Netsmart Technologies, Inc. is seeking a principal consultant-style professional in the United States to serve as a trusted advisor, delivering workflow guidance and best-practice recommendations for Netsmart solutions.

You will partner with client stakeholders to troubleshoot issues, lead continuous improvement, and guide system upgrades and enhancements. The role emphasizes proactive consultation, knowledge sharing, and strong client relationships to maximize technology value.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of health care information technology implementation or consulting experience.
• At least 1 year of project management experience.
• Ability to communicate effectively with technical, clinical and operational teams.
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
• Ability to build strong client relationships and delivering client-centric solutions.
• Ability to make sense of complex, high quantity information to solve problems.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design.
• Guide clients through current workflows, upgrades, system changes, and maintenance.
• Act as a primary consultant for solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients for escalation of issues and engagement support.
• Resolve escalated problems using solution knowledge during installation, operation, or testing.
• Manage client expectations and ensure project delivery meets engagement goals.
• Coach, mentor and guide solution teams on recommended methodologies.

Skills

Communication skills

Client relationship management

Problem solving

Project management

Architecture concepts

Education

Bachelor's degree or equivalent

Job description

workflow guidance, and best-practice recommendations that support the ongoing optimization, maintenance, and success of their Netsmart solutions. Partners closely with client stakeholders to troubleshoot complex issues, drive continuous improvement, guide system enhancements and upgrades, and ensure clients maximize the value of their technology investment through proactive consultation, knowledge sharing, and strong relationship management.

At Netsmart, improving care delivery isn't just our aspiration; it's our passion!

For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Summary

Responsible for serving as a trusted advisor to clients by providing deep solution expertise, workflow guidance, and best-practice recommendations that support the ongoing optimization, maintenance, and success of their Netsmart solutions. Partners closely with client stakeholders to troubleshoot complex issues, drive continuous improvement, guide system enhancements and upgrades, and ensure clients maximize the value of their technology investment through proactive consultation, knowledge sharing, and strong relationship management.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client's solution troubleshooting, consultation, and knowledge transfer
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and delivering client-centric solutions
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

• At least 2 years' Netsmart EHR solution work experience

Expectations

• Travel expected up to 20% of the time, as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

#LI-EW1

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.