Solution Architect

Accenture PLC; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Accenture PLC is seeking a skilled Solution Architect for CCaaS partnerships in the United States. You will collaborate with global delivery networks and client locations to define voice solutions, estimate costs, and support pre-sales efforts.

The role requires strong analytical and communication skills, team collaboration, and the ability to work in a 24x7 environment. You will handover deployments to client teams after deal approval and provide SME guidance on voice options.

Qualifications

• Strong analytical abilities with data-driven approach.
• Excellent verbal and written English communication.
• Proven team player with collaboration skills.
• Willingness to work in a 24x7 global environment.
• Ability to own tasks from start to finish with minimal supervision.

Responsibilities

• Provide pre-sales assistance for CCaaS between Accenture’s Global Delivery Network locations and client sites.
• Gather voice requirements, design options, and cost estimates.
• Handover deployment responsibilities to client deployment team after deal approval.
• Respond to RFP/RFI questions with clear, informed answers.
• Provide SME support on voice solutions to the deal team across Accenture GDN locations.

Skills

Analytical skills

English communication

Team player

24x7 availability

Ownership mindset

Job description

Client & Project: We are seeking a new talent to join the Solution Architecture & Planning team where you will have the opportunity to collaborate in the project CCaaS. Responsibilities: “1. Provide pre-sales assistance with establishing Voice communications - CCaaS between Accenture’s Global Delivery Network(GDN) locations and client or project locations 2. The SSA, acts as the primary point of contact between the Solution Support Team and the Deal Team and is responsible for gathering Voice requirements, design and costs estimation creation 3. Once deal team approves proposed solution, SSA will handover solution deployment responsibility to Client deployment team. 4. SSA will be responsible to answer RFP/RFI questions.” Technical experience “1. Interpret the unique requirements for a given client and produces one or more data and voice connectivity solution(s) that best fits their needs. 2. Identify all one-time and recurring cost that associated with each design option. 3. Identify at a high-level all potential foreseeable risks and notate the assumptions applicable for each design/ pricing option. 4. Provide associated diagrams, documents, and cost estimates for provided options. 5. Provide consultation in the process of collecting and interpreting the information necessary to collate into the initial requirements which is required for the design & pricing phase. 6. He should have good understanding on Amazon Connect, Genesys Cloud & NICE CX1 Cloud as well as he should have cloud certification. 7. He should be aware about Voice solutions. 9. Provide clarifications and responses for voice queries/services based on client RFP questions and requirements. 10. Provide Subject Matter Expert support for deal team with client discussions focused on voice solution options in Accenture GDN locations and tailor made solutions based on client requirements.” 1. Good Analytical Skill 2. He should be good in verbal and written skills in Englosh. 3. He should be a good team player. 4. Ready to work in 24X7. 5. He can work independently and ready to take ownership apart from deligated work.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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