Solution Account Manager

Adobe; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading digital experience company is looking for a Solution Account Manager who will manage client relationships and ensure customer satisfaction. The role focuses on contract renewals and identifying growth opportunities within a portfolio of Digital Experience accounts. Excellent communication skills and a passion for problem solving are crucial. This position is primarily for the Central European region, preferably based in Warsaw, Poland.

Responsibilities

• Drive renewals and identify growth opportunities.
• Ensure customer retention and address renewal risks.
• Manage a set account list of Digital Experience customers.
• Work with clients and partners for solution value and adoption.
• Support customers with their issues and concerns.
• Maintain high customer satisfaction to achieve retention.

Skills

Strong communication and presentation skills in English

Willingness to discuss and solve customer situations

Result-oriented work

Passion and reliability

Appetite for continued learning

Job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

A Solution Account Manager (SAM) in the Retention Team has a client-facing Sales role and works in a multi-functional team across Central Europe. This specific role will cover accounts in Eastern Europe. The location is preferably Warsaw, Poland.

SAMs are the single point of contact for existing clients covering all solutions of the Digital Experience (DX). They are responsible for contract renewals, retaining and growing the existing business. Together with our customers we set expectations for their experience, keep account information up-to-date and support inquiries from clients to reach a high rate of customer satisfaction. In general, our clients are mid-tier brands with sophisticated requirements. Every SAM is encouraged to become a trusted advisor for the clients. Responsibility for all the DX solutions will give a broad understanding of our portfolio to support customers.

An excellent Solution Account Manager could be described as both: Excellent in managing relationships and being passionate about selling new products to help our customers grow! We always support our clients to tackle problems as well as our colleagues within the matrix. Every member of the Retention Team should be capable of handling stressful situations like a pro and constantly looking to expand own knowledge and skills. Our focus is the happiness of our customers and to retain and grow them!

What we do

• Driving renewals, identifying and growing opportunities
• Ensuring customer retention and identifying and addressing renewal risks
• Being responsible for a set account list of Digital Experience customers
• Working with clients and partners to ensure value and adoption of our solutions
• Supporting our customers with their issues and concerns (as needed)
• Keeping customer satisfaction high to derive an outstanding level of customer retention

What we need to succeed

• Strong communication and presentation skills in English
• Willingness to discuss and to solve (difficult) customer situations
• Result oriented work, passion and reliability
• Appetite for continued learning

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

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