Solid Waste Addendum Only - Office Assistant II

Snohomish County; Everett (WA); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Snohomish County's Solid Waste Administration seeks an Office Assistant II to deliver outstanding front-line service in a busy office. You will handle call center inquiries, data entry, and routine administrative duties, supporting a fast-paced team and residents with professionalism.

Ideal candidates will be organized, proactive, and proficient with Microsoft Office, with strong communication skills and a customer-first mindset to help residents navigate services and schedules.

Qualifications

• One year of office experience or equivalent training.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.

Responsibilities

• Answer calls, explain services, and assist residents.
• Enter and manage data across county databases with accuracy.
• Prepare correspondence, reports, and forms to support operations.

Skills

Customer service

Data entry

MS Office

Communication

Tools

Microsoft Office Suite

Job description

OPEN TO MEMBERS OF AFSCME 109 PUBLIC WORKS - SOLID WASTE ADDENDUM BARGAINING UNIT ONLY

Temporary employees hired through a competitive process may apply for bargaining unit positions.

Are you highly motivated, positive, and eager to thrive in a fast-paced office environment where customer service is a top priority? The Solid Waste Administration Group has an exciting opening for an Office Assistant II! This role is essential to ensuring that everyone who contacts the Solid Waste Division has an outstanding experience, requiring someone organized, consistent, and proactive with strong communication skills.

Key responsibilities of the Office Assistant II include:

• Serving as the primary Call Center operator, answering questions, explaining services, policies, and schedules to assist residents.
• Entering and managing a variety of data across County databases and technology systems with accuracy.
• Performing essential administrative tasks, including preparing correspondence, reports, forms, and specialized documents to support our mission.

Success in this position calls for proficient computer skills, specifically with Microsoft Office applications, and a passion for helping residents by managing a high volume of inquiries with professionalism. If you’re looking to apply your skills in a dynamic, collaborative environment, this opportunity could be the perfect fit!

Work Schedule/ Teleworking Options

This position will work Monday - Friday 8:00 a.m. to 5:00 p.m. The work associated with this position will initially be full‑time in the office during the training period. Then a possibility hybrid of remote work and in‑office work options will be evaluated and implemented as needed and assigned. For employees who prefer to work in the office full‑time, that option is also available.

Employees will be provided with a County issued laptop and remote work requires that the employees maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Snohomish County has a robust collection of tools and resources to support working remotely. A Snohomish County Telework agreement is required for employees assigned to telework.

Employees must reside in Washington state and within a reasonable distance to their Snohomish County worksite to respond to workplace reporting requirements.

BASIC FUNCTION

To perform a variety of complex office duties.

STATEMENT OF ESSENTIAL DUTIES

1. Assists the general public in person or on the phone by answering questions, taking complaints, explaining services, policies, procedures and schedules; locates information from county records and provides it to the public as requested.
2. Acts as a receptionist (as needed) with emphasis on directing the general public to the appropriate source of information or service.
3. Receives, processes and issues various forms, notices, orders; reviews items for accuracy, completeness, required stamps and signatures; forwards documents to other offices as necessary.
4. Enters data; sets up and maintains files and filing systems; retrieves information and purges files as needed.
5. Prepares correspondence, such as: notices, reports, letters, forms, and documents.
6. Performs duties of subordinate level employees; may act as a lead worker over subordinate level employees.

STATEMENT OF OTHER JOB DUTIES

1. May collect and balance fees; makes change; may prepare bank deposits and remittances.
2. May be required to make county deliveries to other county job sites.
3. Performs related duties as required.
4. For Public Works Road Maintenance only – may act as backup to the Courier and may be required to complete the mail run on a scheduled or unscheduled basis.

One (1) year of office experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.

SPECIAL REQUIREMENTS

Valid Washington State driver's license may be required.

KNOWLEDGE AND ABILITIES

Knowledge of:

• standard office practices and procedures
• the rules of grammar, spelling, punctuation and word usage
• basic arithmetic

Ability to:

• assist the public in determining what their needs are
• quickly learn the names, locations and functions of departmental activities
• communicate effectively with people of all ages and from a variety of cultural, economic and ethnic backgrounds
• type accurately
• maintain records and prepare related forms, documents, correspondence and reports
• learn and retain complex procedures, laws and regulations
• clearly explain policies, procedures and schedules
• work with minimum supervision
• follow oral and written instructions
• read, interpret and categorize data rapidly and accurately
• operate standard office equipment
• meet deadlines and cope with interruptions
• make arithmetic calculations
• maintain records and prepare required reports

SUPERVISION

Employees receive general supervision from a supervisor or an administrative superior as assigned.

WORKING CONDITIONS

The work is performed in the usual office environment. May be required to lift up to 50 pounds.

When performing as back‑up to the Public Works Courier in Road Maintenance: This involves pick up and delivery work with extensive travel to locations throughout the county, where the employee may be exposed to hazards resulting from traffic and inclement weather. May be required to work flexible schedule to provide required services. Loading and unloading a vehicle and moving objects' weighing up to eighty (80) pounds is required. Moving between a county vehicle and mail sites is required.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.

EEO policy and ADA notice