Support Services Technician

Skagit County; Mount Vernon (WA); On-site; USD 53,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Paid holidays

Retirement plan

Group Life Insurance

Employee Assistance Program

Job summary

Skagit County is seeking a detail-oriented Support Services Technician to handle clerical tasks, greet the public, answer calls, and process reports into the computer system. The role includes front counter assistance and license/permit issuance as authorized, using standard office software and databases.

The position emphasizes accuracy, confidentiality, and the ability to manage multiple tasks in a busy county office environment. Training provided as needed.

Qualifications

• Minimum qualifications include a high school diploma or GED.
• Three years of clerical/office experience required; an equivalent combination of education and experience may be substituted.
• Follows county policies and maintains confidentiality as required.

Responsibilities

• Assist screening incoming calls on a multi-line phone system and take messages.
• Provide front counter assistance and issue licenses and permits as authorized.
• Operate county computer network systems, perform word processing and spreadsheet tasks, and handle interdepartmental mail.
• Prepare letters, memos, forms, and reports from drafts or verbal instructions.

Skills

Office equipment operation

Basic arithmetic

Internal databases

Education

High School Diploma or GED

Tools

Word processing

Spreadsheet

ACCESS

Job description

Summary

This position will be open until filled. Performs a variety of technical clerical duties which includes greeting the public, screening and directing telephone calls, and performing a variety of clerical duties such as entering reports, scanning documents, and transcribing reports from tapes, into the computer system.

• Hiring range for this position is between $25.64- $27.46 per hour (steps 1-3), depending upon qualifications.
• Progressive increases are based upon years of service with Skagit County, up to step 8 (top step is $32.62/hr.). The Support Services Technician is Range 10 of the Sheriff Support Staff Guild salary schedule.

Summary

This position will be open until filled. Performs a variety of technical clerical duties which includes greeting the public, screening and directing telephone calls, and performing a variety of clerical duties such as entering reports, scanning documents, and transcribing reports from tapes, into the computer system.

• Hiring range for this position is between $25.64- $27.46 per hour (steps 1-3), depending upon qualifications.
• Progressive increases are based upon years of service with Skagit County, up to step 8 (top step is $32.62/hr.). The Support Services Technician is Range 10 of the Sheriff Support Staff Guild salary schedule.

Essential Functions

Assist screening incoming calls in a professional manner on a multi-line phone system. Take accurate and timely messages for proper routing within the office. Assist with public at front counter. This may involve such duties as issuing licenses and permits as authorized. Refer inquiries outside scope of knowledge and authority to appropriate individuals or agencies. Operate within the Skagit County computer network system including word processing, spreadsheet functions and interdepartmental mail systems. May be assigned as TAC (Terminal Agency Coordinator) for ACCESS. Responsible for coordinating and maintaining WACIC records for State audit. Operate ACCESS computer consoles to make inquiries or entries of relevant law enforcement data such as orders, registrations, identifications, criminal records, warrants, etc. From handwritten drafts or verbal instructions, type or otherwise prepare a variety of letters, memos, forms and reports. Use of office machines as required such as computer, scanner, typewriter, adding machine, photocopier and other standard office equipment as well as any special office machines.

Supervisory

This position has no direct supervisory responsibilities.

Other Job Functions

Act as back-up support for data entry and records. Will be required to become familiar with basic functions of positions in order to provide support. Provide clerical support under the direction of the Chief of Administrative Services. Type a variety of letters, memoranda, forms and reports from handwritten drafts or verbal instructions using word processing system. Performs related duties as assigned. Related duties as required are duties that may not be specifically listed in the Position Description but are within the general occupational series and responsibility level typically associated with the employee's classification of work.

Qualifications

Minimum Qualifications High school diploma or G.E.D. Three years previous clerical/office experience. An equivalent combination of education and experience may be substituted which provides the skills, knowledge and abilities to perform the essential functions of the position.

Requires Knowledge Of

• Operation of standard office equipment
• Basic arithmetic functions
• Internal programs and databases

Requires the ability to:

• Work with the people in a courteous manner
• Communicate effectively and professionally verbally and in writing
• Maintain confidentiality and follow the judicial code of ethics
• Use independent judgment as to proper course of actions and to think and act quickly in emergencies
• Handle stressful situations in a professional manner, including angry or difficult individuals
• Accurately assess situations and people
• Prioritize work and meet deadlines
• Type 60 words per minute
• Ability to pass a County background investigation, including a polygraph and other possible tests

Licenses and/or Certifications:

Washington State driver's license.

Working Conditions/Physical Requirements

Work is performed primarily in an office setting, which may require working varying shifts. Work is typically performed while seated in an office environment. Able to sit for long periods of time. Some bending or light lifting required. Manual dexterity sufficient to operate various office machines

Hazards

Normal hazards in an office environment. Exposure to people whom may be angry, defensive or volatile.

Supplemental Information

Following review of applications and resumes, the highest qualified applicants will be interviewed and may be tested. Applicants passing the review and testing will be placed on a Civil Service Eligible list for a minimum of 1 year. All applicants not passing will be notified in writing. Skagit County reserves the right to use applications received for this posting to fill any other positions within this classification which may open within six months following the closing of this position.

Additional Information

Skagit County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

It is the policy of Skagit County to follow all federal and state laws to ensure non-discrimination in its employment practices.

Americans with Disabilities Act (ADA) Notice: Individuals, who need an ADA accommodation to complete the application, test or interview process, please call: [phone].

The statements contained herein reflect general details as necessary to describe the essential functions of this position, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Changes to the position description may be made at the discretion of the employer.

• Health Insurance: A variety of plans to choose from, including the County's Standard Medical Plan, for which the employee only pays $70 a month for medical and the County pays 100% of the dental and vision premiums for employee and dependents depending on the plan selected. Spouses may be added to the plan for $130 per month.
• Paid holidays, vacation, and sick leave
• Retirement: All employees must participate in a Washington State Department of Retirement Services plan, and may participate in a Deferred Compensation Plan if desired.
• Group Life Insurance: Basic insurance and Long-Term Disability is provided to employee and dependents, with additional insurance available to purchase.
• Employee Assistance Program for employees and family members for help with personal or family problems.