Solar Service Technician

ABB Inc.; Michigan; On-site; USD 53,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid holidays

Job summary

ABB is seeking a Solar Field Service Technician to execute service work on PV systems and support customer operations on-site. You will deliver service per instructions, communicate timelines, and ensure customer satisfaction with service delivery.

Travel up to 80% (CA/TX focus) and collaboration with customers are key. Strong safety adherence and quality guidelines will guide daily activities and troubleshooting tasks.

Qualifications

• 3+ years solar technician experience preferred.
• Experience installing, maintaining and troubleshooting PV systems preferred.
• Willingness to travel up to 80% (CA/TX focus) and work on-site at customer sites.
• Strong communication and customer service skills required.

Responsibilities

• Collaborate with customers on-site to identify opportunities to improve operations and reduce pain points.
• Perform field service tasks, diagnose issues, and support PV system installations within certified scopes.
• Prepare material lists and ensure availability and quality of parts and equipment for service activities.
• Serve as a trainer for field service technicians and customers when needed.

Skills

Field service

Customer service

Communication

Travel willingness

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Acting as trainer when needed, for field service associates and customers.

Qualifications for the role

• Previous solar experience preferred. 3+ years Solar Technician experience preferred.
• Experience installing, maintaining and troubleshooting PV systems preferred.
• Experience installing all types of grid-tier inverters and be able to work with various ground and roof mount racking systems preferred.
• Experience in PV Component performance and HALT testing preferred
• Familiarity with electrical plans and field layouts
• PV System site inspection experience
• Electrical knowledge/training preferred.
• Must have understanding of NEC codes that relate to PV installations.
• Will be travelling to different job sites to perform job. Must be willing to travel up to 80% of the time (mainly in California and Texas).
• Must have good prioritization, organization, analytical and planning skills
• Excellent communication and customer service skills
• Must be flexible, be able to adapt to new situations, have self-control and have high integrity.
• Must have Self-Control, be self-motivated and have initiative.
• Must be able to work at heights, climb ladders and stairs, lift 60 pounds, and able to work on your feet for long periods of time
• Bending, stooping, crawling, working in limited illumination areas, working in dusty conditions are required
• Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.

More about us

We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions.Every day, we makeadifference forourcustomers by makingtheir operations profitable, safe,and reliable.

ABB is an Equal Employment Opportunity and affirmatives action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and affirmative action employer for protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $52,500 and $84,000 annually.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.