Solar Programs, Application Processing Associate (Hybrid - Oakland, CA; Portland, OR; Chicago, IL - US)

NextGenEnergyJobs; Oakland, Northern (CA, KY); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Energy Solutions in California seeks a detail-oriented program support specialist to process applications and claims, verify eligibility, and ensure SOP compliance.

You will manage claim queues, respond to participant inquiries, and maintain records in program systems while collaborating with the Project Manager to meet service levels.

The role offers a salary range of $60,000–$70,000 annually with target compensation of $60,000–$66,500 based on experience and qualifications.

Qualifications

• High school diploma with 2 years of relevant experience, or a bachelor's degree in project management or related field.
• Strong written and verbal communication skills for stakeholder and program participant inquiries.
• Working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Strong organizational skills with attention to detail and issue escalation when needed.
• Demonstrated ability to independently manage multiple tasks and deadlines.

Responsibilities

• Execute assigned program workflows (e.g., claim intake, completeness review, eligibility verification) to support service levels and processing timelines.
• Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed per SOPs.
• Review, validate, and process applications and claims per program rules and SOPs.
• Review work for accuracy and completeness before submission and escalate issues to the Project Manager.
• Maintain accurate records and documentation in program systems, databases, or CRMs.
• Respond to participant, customer, contractor, and trade inquiries regarding status or guidelines in a professional manner.
• Apply program rules and eligibility requirements to support submission quality and reduce rework.
• Resolve routine issues within guidelines and escalate complex questions as needed.
• Document investigations and outcomes using templates provided in SLAs.
• Execute data validation and quality assurance activities for assigned workflows.

Skills

Communication

Organization

Multi-tasking

MS Office

Education

High School diploma or equivalent

Bachelor's degree in project management or related field

Tools

MS Office

Job description

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities.

Responsibilities

• Execute assigned program workflows (e.g., claim intake, completeness review, eligibility verification within guidelines) to support service levels and processing timelines.
• Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed in accordance with documented SOPs.
• Review, validate, and process applications and claims in accordance with program rules, eligibility criteria, and SOPs.
• Review work for accuracy and completeness before submission and flag issues to the Project Manager.
• Maintain accurate records and documentation, in alignment with program guidelines and compliance requirements, in program systems, databases, or CRMs.
• Respond to participant, customer, contractor, and trade ally emails, phone calls, and inquiries regarding application status, program guidelines, or other questions, professionally and promptly.
• Apply and communicate program rules, procedures, and eligibility requirements using established guidance to support submission quality and reduce rework.
• Resolve routine issues within established guidelines and elevate complex participant or technical questions when needed. Apply program guidelines and SOPs to resolve disputes or address noncompliance.
• Document investigations and outcomes, including drafting responses or correspondence based on template responses, provided in program Service Level Agreement(s) (SLAs), as needed.
• Execute data validation and quality assurance activities for assigned workflows using defined checklists and processes.

Requirements

• A high school degree with a minimum of 2 years of relevant experience; or a bachelor's degree in project management or related field.
• Strong written and verbal communication skills, with the ability to answer stakeholder and program participant inquiries received over email or calls concisely, courteously, and professionally.
• Working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Strong organizational skills and attention to detail, with the ability to identify issues and elevate when needed.
• Demonstrated ability to independently manage multiple tasks and deadlines and respond to internal communication from peers and managers promptly.
• A cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).
• The salary range for this role is $60,000–$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications.