Solar Field Service Technician, Dallas

Palmetto; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Palmetto, based in Dallas, TX, is seeking a Solar Field Service Technician to support service, installation, and ongoing system maintenance. You will troubleshoot and repair residential solar and storage systems, complete site visits, and ensure customer satisfaction through meticulous problem-solving and professional communication.

The role requires physical work, climbing, and the ability to lift 50 lbs, with a strong emphasis on safety and teamwork.

Qualifications

• 3+ years installing, repairing, and troubleshooting residential solar & storage systems.
• General knowledge of residential home maintenance and repair.
• General construction/framing experience is a plus.
• Electrical License (only required in MA, a plus elsewhere).
• Willing and able to climb ladders, stairs, work on rooftops, and stand long periods.
• Able to work in extreme environments (hot sun, cold, rain, crawl spaces).
• Electrical experience is a plus.
• 1 year of working at heights including rooftops, ladders, stairs, lifting, bending, and standing.
• Ability to lift 50 pounds frequently and handle basic hand/power tools safely.
• Excellent communication and professional demeanor.
• Attention to detail and reliable attendance.
• Ability to work well with others in a team.
• Must have a valid state driver’s license and clean driving record.

Responsibilities

• Maintain SLAs for service site visits.
• Perform O&M work and monitoring support.
• Perform site surveys/site visits.
• Provide field training for partners and internal teams.
• Conduct safety and quality site audits and JCO reviews.
• Perform field installations including PV, storage, MPU, or structural upgrades.
• Investigate damage and claims.
• Be the Palmetto field representative delivering quality service and customer experience.

Skills

Excellent communication

Attention to detail

Team collaboration

Safety awareness

Physical stamina

Problem solving

Valid driver’s license

Clean driving record

Education

Electrical License

Tools

Hand tools

Power tools

PV installation equipment

Job description

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award‑winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end‑to‑end solutions for whole‑home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote‑from‑within culture that prioritizes talent development, career growth, and purpose‑driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Location

This role will be based in Dallas, TX.

Reporting

This role will reporting into the Team Lead of Service Operations.

Summary of Role

Palmetto believes that happy customers are not just those installed quickest, but those whose systems provide the value they expect. The Solar Field Service technician role is focused on upholding this promise to our customer, and will work with the Services team to ensure that system performance issues are resolved swiftly and professionally. The Solar Field Service Technician is a utility player who can support Service, Installation, Job Closeout, Permitting/Inspection, etc. They are the go‑to person to help with ongoing Services needs throughout the 25+ year lifespan of a customer’s solar system, helping to build strong lifetime customer relationships.

Strategic & Tactical

• Provide onsite troubleshooting and repair of solar systems.
• Document visit and complete job close out report.
• Schedule site visits directly with the customer when required.
• Work with local field teams and central scheduling to optimize resolution times.
• Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution.
• Assist with close out of pre‑energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate.
• Provide feedback to Palmetto’s Customer Experience team, working together to ensure Palmetto’s resolution of system issues provide not just satisfaction, but an experience they will brag about to their friends and family.
• Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection.
• Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work.
• Effectively communicate with homeowners on arrival times and confirmations on an as‑needed basis.

Tactical Responsibilities

• Maintain SLAs for service work site visits
• Perform O&M work and monitoring support
• Perform site surveys/site visits
• Perform partner and internal field training
• Perform safety and quality site audits and JCO reviews and manage/site inspections
• Perform field installations including PV, storage, MPU or structural upgrade
• Perform damage and claims investigations

Qualifications

• 3+ years of installing, repairing, and troubleshooting residential solar & storage systems.
• General knowledge of residential home maintenance and repair, ability to go the extra mile in remediating customer issues beyond the scope of solar system maintenance.
• General construction/framing experience is a plus.
• Electrical License (only required in MA, a plus elsewhere)
• Must be willing and able to climb ladders, stairs, work on rooftops and able to work on your feet for long periods of time
• Ability to work in extreme environments (example: hot sun, cold, rain, crawl spaces, etc.)
• Electrical experience is a plus.
• 1 year of working at heights including on rooftops, climbing ladders and stairs, and performing repetitive duties such as lifting, bending and standing for long periods of time.
• Ability to lift 50 pounds of weight frequently throughout the assigned workday.
• Ability to safely handle and maintain basic hand and power tools used for installation.
• Excellent communication skills and a professional demeanor.
• Attention to detail
• Regular, reliable and predictable attendance
• Ability to work well with others in a collaborative team environment
• Must have a valid state driver's license
• Must have a clean driving record

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

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