Solar Call Center Agent | Onsite Training in Houston

Spruce Power; Houston (TX); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Competitive benefits

Collaborative workplace culture

Job summary

Spruce Power is hiring a Call Center Customer Service Representative I in Houston, Texas. This position is responsible for handling customer inquiries, resolving issues, and delivering exceptional service via phone, email, and video channels. Ideal candidates will have 1-2 years experience in customer service, proficiency with computers, and strong communication skills.

Join a collaborative team in a dynamic environment where attendance and participation in training is crucial. They offer competitive benefits and a chance to make a meaningful impact.

Qualifications

• 1-2 years of customer service experience, preferably in a call center environment.
• Ability to type a minimum of 30 words per minute without errors.
• Self-starter who can work unsupervised after training.

Responsibilities

• Assist customers by answering questions and concerns via inbound calls.
• Troubleshoot and resolve customer issues focusing on satisfaction.
• Update account statuses and maintain accurate documentation.

Skills

Customer service experience

Proficiency with computers

Strong written and oral communication skills

Bilingual (English and Spanish)

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Ring Central

Zendesk

ServiceNow

Job description

Spruce Power is hiring a Call Center Customer Service Representative I in Houston, Texas. This position is responsible for handling customer inquiries, resolving issues, and delivering exceptional service via phone, email, and video channels. Ideal candidates will have 1-2 years experience in customer service, proficiency with computers, and strong communication skills.

Join a collaborative team in a dynamic environment where attendance and participation in training is crucial. They offer competitive benefits and a chance to make a meaningful impact.