Solace Spa Front Desk Agent

Sugarloaf Mountain Corporation; Big Sky Mountain Village (MT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free ski pass

Ski tickets (Montana/Boyne)

Discounted rentals with free lesson

F&B and Retail discount

Team member housing

Lodging discounts

XC ski pass

Wellness day / PTO

Monthly employee events

Job summary

Solace Spa is seeking a friendly, detail-oriented Front Desk Agent to greet guests, book appointments, and coordinate spa services in a welcoming environment in Big Sky, Montana. You will handle phone inquiries, guide guests through offerings, and support smooth day-to-day operations for service providers.

The role requires strong organizational skills, a proactive attitude, and a flexible schedule including weekends and holidays.

Qualifications

• High School Diploma or equivalent.
• Detail-oriented with strong organizational and multi-tasking skills.
• Computer proficiency, including Microsoft Office Suite.
• Friendly, knowledgeable, and professional communication skills.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
• A genuine desire to help others and contribute to a serene, guest-focused environment.

Responsibilities

• Greet and assist all spa guests with a warm, professional demeanor.
• Answer phone calls, book appointments, and recommend services and retail products.
• Stay well-versed in all spa offerings, including massage, facials, body treatments and recover lounge services.
• Coordinate and deliver oxygen rentals to guest rooms.
• Process transactions and payments, and reconcile the cash drawer at shift end.
• Oversee daily opening and closing procedures of the spa.
• Maintain cleanliness of locker rooms, relaxation spaces, and guest areas.
• Help maintain a tidy retail area, including restocking and cleaning shelves.
• Support spa staff by managing appointment schedules and flow of services.

Skills

Detail-oriented

Communication skills

Computer proficiency

Flexible schedule

Guest-focused service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Solace Spa is seeking an outgoing, reliable, and detail-oriented professional to join our front desk team. As a Spa Front Desk Agent, you are much more than a receptionist You are the face of the spa. From the moment a guest walks through the door or calls to book an appointment, you set the tone for a relaxing, luxurious experience. You ll support guests through every stage of their visit, while coordinating a seamless flow of operations for our team of talented service providers.

If you're personable, organized, and passionate about wellness, this is your opportunity to thrive in a peaceful yet dynamic spa environment.

Responsibilities

• Greet and assist all spa guests with a warm, professional demeanor


• Answer phone calls, book appointments, and recommend appropriate services and retail products


• Stay well-versed in all spa offerings, including massage, facials, body treatments and recover lounge services


• Coordinate and deliver oxygen rentals to guest rooms


• Accurately process transactions and payments, and reconcile the cash drawer at the end of each shift


• Oversee the daily opening and closing procedures of the spa


• Maintain the presentation and cleanliness of locker rooms, relaxation spaces, and shared guest areas throughout the day


• Help maintain a tidy retail area, including restocking and cleaning the shelves


• Support spa staff by managing the appointment schedule and flow of services

Qualifications

• High School Diploma or equivalent


• Detail-oriented with strong organizational and multi-tasking skills


• Computer proficiency, including Microsoft Office Suite


• Friendly, knowledgeable, and professional communication skills


• Ability to work a flexible schedule, including days, evenings, weekends, and holidays


• A genuine desire to help others and contribute to a serene, guest-focused environment

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties


• Discounted vouchers for skiing at Big Sky Resort for friends and family


• Discounted ski/snowboard rentals with a free employee lesson


• 25%-50% off F&B and Retail at all Boyne outlets


• Eligibility for affordable Team Member Housing


• Lodging discounts for friends and family


• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass


• Wellness Day and Eligibility for PTO


• Monthly employee events