Sol Advisor Mgr, Clin Sol

SOLVENTUM; United States; Remote; USD 143,000 - 197,000; Full time

Job summary

Solventum is hiring a Manager, Solution Advisors CDI & Quality to lead a global team supporting both Inpatient and Outpatient CDI and Quality engagements. You will drive customer success, adoption, and value realization across diverse health systems.

Collaborating with Sales, Product, Clinical Services, and Executive Leadership, you will align strategies, coach leaders, manage escalations, and enable effective implementations. Remote work is supported with up to 25% travel.

Qualifications

• Bachelor’s degree or higher with 8 years of healthcare CDI, healthcare tech, revenue cycle, clinical informatics, or related software solutions.
• High School Diploma/GED with 12 years of healthcare CDI, revenue cycle, healthcare tech, customer success, consulting, implementation, or customer support leadership.

Responsibilities

• Lead and develop Solution Advisors supporting Inpatient CDI, Outpatient CDI and Quality product customer engagements.
• Drive team performance and accountability to achieve customer satisfaction, adoption, retention, and operational objectives.
• Partner with Sales, Customer Success, Product Management, Clinical Services and Executive Leadership to align customer strategies and deliver outcomes.
• Establish and execute customer success strategies that promote best practices and long-term value realization.
• Coach and mentor team members to cultivate a high-performing, customer-focused organization.

Skills

People leadership

Healthcare CDI

Cross-functional collaboration

Customer success strategy

Education

Bachelor’s degree or higher

High School Diploma/GED

Tools

Microsoft Office

Excel

PowerPoint

Word

Teams

Job description

Job Description:

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum’s Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions. Link: https://news.solventum.com/press-releases/detail/144/solventum-announces-intent-to-separate-its-health-information-systems-business

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Manager, Solution Advisors CDI & Quality , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leading and developing Solution Advisors supporting both Inpatient (IP) CDI, Outpatient (OP) CDI and Quality product customer engagements.
• Driving team performance and accountability to achieve customer satisfaction, adoption, retention, and operational objectives.
• Partnering closely with Sales, Customer Success, Product Management, Clinical Services, and Executive Leadership to align customer strategies and deliver exceptional outcomes.
• Establishing and executing customer success strategies that promote best practices, solution optimization, and long-term customer value realization.
• Supporting team members in resolving complex customer challenges, escalations, and opportunities related to implementation, training, workflow adoption, NLU capabilities, clinical content, and product utilization.
• Providing coaching, mentorship, and professional development to cultivate a high-performing, customer-focused organization.
• As a CDI and Quality SME you will identifying trends, risks, and opportunities across the customer base and driving proactive plans to improve customer outcomes and business performance.
• Serving as a trusted advisor to healthcare executives and clinical leaders, helping customers achieve strategic, operational, and financial objectives.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Option 1

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution and 8 years of healthcare industry experience with a focus on Clinical Documentation Integrity (CDI), healthcare technology, revenue cycle, clinical informatics, or related healthcare software solutions.

OR

• High School Diploma/GED and 12 years of healthcare industry experience in CDI, revenue cycle management, healthcare technology, customer success, consulting, implementation, or customer support leadership.
• Four (4) or more years of people leadership experience managing customer-facing, consulting, implementation, customer success, or support teams.
• Experience supporting successful implementation, adoption, optimization, or utilization of CDI software and technology solutions.
• Experience collaborating with cross-functional stakeholders including

AND

In addition to the above requirements, the following are also required:

• Three (3) or more years of experience leading managers and/or multi-level customer-facing organizations.
• Three (3) or more years of experience developing and executing customer success, adoption, or service delivery strategies.
• Experience working directly with healthcare provider organizations and executive stakeholders.
• Experience managing customer escalations, complex business issues, and cross-functional initiatives.
• Ability to travel up to 25% domestically.
• Experience with Solventum CDI solutions and clinician productivity technologies.
• Strong understanding of Clinical Documentation Integrity, revenue cycle, quality reporting, and healthcare reimbursement methodologies.
• Experience working with healthcare executives including CFOs, CIOs, CMIOs, CNOs, CDI Directors, Physician Advisors, and physician leadership teams.

Additional Qualifications That Could Help You Succeed Even Further in This Role

• Demonstrated success leading organizational change, customer transformation initiatives, and strategic account planning.
• Experience utilizing data, analytics, and performance metrics to drive customer outcomes and business decisions.
• Sales, Product, Implementation, Clinical Services, and Customer Success teams.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.

Work Location: Remote
May include up to 25% domestic travel.

Relocation Assistance: Not Authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life, both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. See Solventum Announces Intent to Separate its Health Information Systems Business :: Solventum Corporation Newsroom. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum’s Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions.

Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.

Applicable to US Applicants Only:The expected compensation range for this position is $143,200 - $196,900, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.