Soho Full Time Keyholder

Socket.dev; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Quarterly bonus program

Generous PTO

Paid parental leave

Commuter benefits

Employee discount

New hire gift card

Hourly pay $22–$24

Job summary

Parachute is seeking a proactive Keyholder to lead the sales floor and ensure a superior customer experience. You will work with store leadership to coach the team, prioritize daily tasks, and bring the Parachute shopping experience to life.

You will mentor staff, drive product knowledge, and support inventory, timekeeping, and store operations. This role emphasizes leadership, service, and hands-on problem solving in a fast-paced retail environment.

Qualifications

• 1+ year of supervisory experience in retail, hospitality, showroom management or another customer-focused environment.
• Experience leading a sales floor and supporting a team.
• Strong customer service and sales instincts.
• Comfortable using basic store reporting to understand performance and identify opportunities.
• Organized and able to balance customer, team and operational priorities.
• Confident stepping into a mentorship role, solving problems and taking initiative.

Responsibilities

• Lead the sales floor as Manager on Duty, setting priorities and supporting strong execution throughout your shift.
• Deliver an exceptional customer experience while building product knowledge, loyalty and lasting customer relationships.
• Coach the team on selling behaviors, product knowledge and customer engagement.
• Support store sales and KPI goals by understanding performance and identifying opportunities.
• Execute daily operational priorities, including timekeeping, inventory, compliance and store maintenance.
• Support inventory accuracy through receiving, transfers, fulfillment, cycle counts and back-of-house organization.
• Maintain visual merchandising and store presentation standards, including product launches and seasonal changes.
• Resolve customer concerns and make thoughtful decisions, partnering with store leadership when needed.
• Share observations and insights with store leadership on the team, customers and business.
• Support local events and community initiatives that build awareness and customer connection.
• All other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business.

Skills

Supervisory experience

Customer service

Sales instincts

Store reporting

Organizational skills

Mentorship

Tools

Retail POS

Job description

About Us

At Parachute we are focused on creating premium, responsibly-made home essentials that fill homes with soft landings. We believe the home is an extension of one's self, it offers a sense of belonging and welcomes all with ease and warmth. Home is where we recharge, wash off the day and rest up for tomorrow. It is the most comforting word there is – that’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute and we invite you to join us in helping people transform a house into a home.

We're looking for people who are curious, accountable, and motivated to build something exceptional together. At Parachute, we value teammates who take ownership, adapt with optimism, challenge themselves to grow, and raise the bar for themselves and those around them. If you're energized by meaningful work, high standards, and the opportunity to make a real impact, we'd love to meet you.

About This Role

As a Keyholder, you’ll be a leader on the sales floor, helping create an exceptional customer experience and keeping the store running smoothly. You’ll work closely with store leadership to coach the team, execute daily priorities and bring the Parachute experience to life. As a mentor and leader to the team during your shift, you will set the tone for the team, solving problems and ensuring customers and the business are well supported.

What You’ll Do

• Lead the sales floor as Manager on Duty, setting priorities and supporting strong execution throughout your shift.
• Deliver an exceptional customer experience while building product knowledge, loyalty and lasting customer relationships.
• Coach the team on selling behaviors, product knowledge and customer engagement.
• Support store sales and KPI goals by understanding performance and identifying opportunities.
• Execute daily operational priorities, including timekeeping, inventory, compliance and store maintenance.
• Support inventory accuracy through receiving, transfers, fulfillment, cycle counts and back-of-house organization.
• Maintain visual merchandising and store presentation standards, including product launches and seasonal changes.
• Resolve customer concerns and make thoughtful decisions, partnering with store leadership when needed.
• Share observations and insights with store leadership on the team, customers and business.
• Support local events and community initiatives that build awareness and customer connection.
• All other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business. A detailed breakdown of tasks can be found here.

Who You Are

• 1+ year of supervisory experience in retail, hospitality, showroom management or another customer-focused environment.
• Experience leading a sales floor and supporting a team.
• Strong customer service and sales instincts.
• Comfortable using basic store reporting to understand performance and identify opportunities.
• Organized and able to balance customer, team and operational priorities.
• Confident stepping into a mentorship role, solving problems and taking initiative.

Preferred Qualifications

• Experience in home, interiors, lifestyle or another design-led retail environment.
• Visual merchandising experience and a strong eye for presentation.
• Experience with retail POS, inventory and reporting systems.

Perks & Benefits

Full-Time Employees

• Comprehensive medical, dental, vision, and disability coverage with FSA and HSA accounts
• One Medical (full health), Kindbody (fertility health), and Talkspace (mental health) memberships
• 401(k) plan through Empower
• Quarterly bonus program
• Generous PTO (13 days PTO, 7 holidays, & 9 sick days per year)
• Up to 10 weeks of paid parental leave
• Commuter benefit program through Optum
• $300 annual free bedding, plus an employee discount and $250 new hire gift card
• This is an hourly non-exempt role that has a pay range of $22.00 - $24.00 per hour dependent on experience

Compensation

Compensation may vary based on the candidate’s skills, qualifications, and location. This role may be eligible for additional compensation through bonus or stock options.

Physical Commitments

This role requires availability based on the needs of the business, including weekends and holidays. The role is physically active and requires extended periods of standing and walking, regular lifting of up to 10 pounds, occasional lifting of up to 40 pounds, and the ability to bend, kneel, use ladders or step stools, and navigate stairs where applicable. Occasional overnight travel may be required.

Our Commitment to You

At Parachute, we value diverse perspectives and believe great ideas come from people with different backgrounds and experiences. We strive to provide a thoughtful, respectful hiring experience where candidates are evaluated based on the skills, qualifications, and experiences relevant to the role.