Software Trainer Baton Rouge, LA

Kaizen Lab Inc.; Louisiana; Remote; USD 50,000 - 70,000; Full time

Job summary

Kaizen Lab Inc. is looking for a Software Trainer to provide training for law enforcement software products in a remote setting. The ideal candidate will have strong communication skills and experience in software training, along with a commitment to customer support. Join a company committed to fostering a positive impact through transparency and teamwork.

Qualifications

• Ability to pass FBI and CJIS background check.
• Experience in software training is essential.
• Excellent written and verbal communication skills.

Responsibilities

• Schedule and deliver training sessions remotely and on-site.
• Develop training curriculum and materials.
• Maintain online knowledgebase of training materials.

Skills

Planning

Organization

Customer Orientation

Attention to Detail

Verbal Communication

Written Communication

Motivation Skills

Education

Bachelor’s Degree or equivalent applicable experience

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

About Us:

The companies within the Public Safety Brands organization are innovative technology leaders, delivering groundbreaking digital systems tailored for frontline professionals who rely on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Public Safety Brands, we don't just offer jobs; we offer a culture where you can thrive. We foster a purpose-driven environment that values ethical practices and teamwork. Our commitment to transparency and trust-building creates a supportive and inclusive atmosphere for growth and innovation. We wholeheartedly embrace diversity, promoting inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Public Safety Brands for a fulfilling experience where positive impact and collaboration shape a brighter future.

Location: Remote

Travel: Up to 50%

YOUR IMPACT

Our Software Trainer will provide assistance for multiple law enforcement centric software products marketed in Texas, Louisiana, Missouri and Florida. Our Trainer will be responsible for the scheduling and delivery of training sessions, developing training curriculum and materials, and providing post-training support for our customers primarily in remote settings. The Trainer may occasionally be required to train on-site at our customers’ locations.

YOUR DAY-TO-DAY

• Provide on-site full-suite product training as required

• Effectively and accurately communicate basic product features and benefits through structured weekly virtual training sessions and occasional one-on-one sessions

• Maintain virtual training schedule and coordinate customer communications with Marketing team

• Write User Guides, FAQs, Cheat Sheets and a variety of system documentation

• Maintain online Knowledgebase of training materials

• Coordinate with Onboarding team and customers to schedule Agency-specific training sessions

• Maintain training equipment

BASIC QUALIFICATIONS

• Able to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background
• Software training experience
• Strong planning, organization, and decision-making skills
• Strong customer orientation and dedication
• Exceptional attention to detail
• Strong written and verbal communication and customer-facing skills with fluency in English
• Ability to motivate customers in the training environment
• Patient and friendly approach to instruction
• Basic computer skills i.e., updating operating systems and hardware
• Proficient computer skills including MS Word, PowerPoint, Excel, and Outlook
• Bachelor’s Degree or equivalent applicable experience
• Willing and able to travel up to 25% of the time
• Strong internet capability and an appropriate office environment in residence for remote work

PREFERRED QUALIFICATIONS

• Familiarity with our law enforcement industry

EXPECTATIONS

• Embody and exemplify core values
• Winning mindset - Hungry, driven, passionate, execution focused, committed, urgency
• Coachable change agents – Fail quick and learn, continuous improvement, critical thinkers – question why, innovative
• Servant leaders – When no one is looking, we do the right thing; teamwork, collaborative, not siloed, customer-centric
• Achievement: Demonstrate ability and willingness to achieve organizational and individual goals by seizing opportunities and learning from experience.
• Flexibility/Innovation: Initiate new ideas, exhibit creative thinking and grasp new concepts.
• Technical Excellence: Apply and develop technical and role specific skills and organizational knowledge.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.