Software Technical Support Representative

U.S. Bank; Tennessee; On-site; USD 28,000 - 29,000; Full time

Job summary

U.S. Bank is seeking a remote-based support professional to assist end users with telecommunications and application issues. The role emphasizes timely problem resolution and thorough documentation, with training periods dedicated to product knowledge and processes.

The position requires at least a high school diploma and 1+ years in telecom or related fields, with strong communication skills and familiarity with Microsoft Office. Training runs 8:30 AM–5:00 PM ET during standard business hours.

Qualifications

• High school diploma or equivalent required.
• One or more years of experience in telecommunications or applications programming.
• Proficient with Microsoft Office.
• Basic knowledge of telecommunications equipment and vendor capabilities.
• Strong multitasking and time-management skills.
• Excellent verbal and written communication.

Responsibilities

• Provide quality end-user support for telecommunications networks, hardware, and core business applications.
• Isolate problems and coordinate with internal teams and vendors to resolve issues.
• Document all activities and follow up to ensure resolution.

Skills

Microsoft Office

Telecommunications basics

Multitasking

Verbal & written communication

Education

High school diploma or equivalent

Job description

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities.

Job Details

Start Date: 10/5/2026 6-8 weeks of Training Monday - Friday. Most training is expected to occur during standard daytime hours, with the majority of sessions running roughly 8:30 AM-5:00 PM Eastern Time.

SET Rate Pay: $23/Hour

Final production schedules are not yet available, but candidates should be advised that shifts could fall within operating hours of 6:00 AM-11:15 PM Eastern Time, Sunday through Saturday.

Basic Qualifications

• High school diploma or equivalent
• One or more years of experience in the telecommunications or applications programming field or job-related experience

Preferred Skills/Experience

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Good verbal and written communications skills
• Elavon or Talech experience preferred

Location expectations

This role is designated as U.S. home-based remote.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.91

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

Posting may be closed earlier due to high volume of applicants.