Software System Administrator

Arete Technologies, Inc.; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Arete Technologies, Inc. is seeking a Software System Administrator in Atlanta, Georgia. This role involves supporting workstations running Windows 7 and 10, working on documentation and testing for applications, and collaborating effectively within a team.

The ideal candidate will possess excellent communication skills, experience with Java, and provide 1st and 2nd level support for licensed software. Strong customer service skills and the ability to work in a fast-paced environment are essential.

Qualifications

• 1st & 2nd level support for licensed software issues.
• Assist Applications System Administrator with basic functions.
• Resolve tickets within the SLA requirements.

Responsibilities

• Support workstations running Windows 7 & Windows 10 in a 24x7 environment.
• Provide applications support including documentation and testing.
• Work collaboratively to achieve team and organizational goals.

Skills

Excellent oral & written communication skills

Java knowledge

Customer follow up

Remote support

Tools

CAD

Job description

Job Description

Software System Administrator

The Software System Administrator will be part of a team responsible for supporting workstations running Windows 7 & Windows 10 operating systems, other applications and related technology in a 24x7 operating and fast paced environment. The Software System Administrator will also provide applications support to include assisting the Business Systems Administrator with documentation of new and existing applications, and evaluating new solutions and help in creating testing, implementation, and support documentation.

Organizational Expectations: The candidate must be able to work collaboratively with others to achieve team & organizational goals; prioritize projects and/or tasks; provide constructive input to achieve team goals; deliver a customer- focused, responsive service to customers; support efforts to enhance business efficiency & effectiveness; demonstrate a positive, "can-do" attitude.

• Must have excellent oral & written communication skills
• 1st & 2nd level support for licensed software issues
• Assist Applications System Administrator with basic functions
• Working knowledge of Java, and Engineering Applications such as CAD
• Resolve Tickets within the SLA requirements
• Customer Follow up
• Remote Support