IDEXX Veterinary Software and Services - Vello Product Specialist – Vello Integration with Corn[...]

IDEXX; Westbrook (ME); Hybrid; USD 57,600 - 70,400; Full time

Benefits offered by this job

Annual cash bonus

Day-one benefits

On-the-job training

Pet insurance

Mental health resources

Job summary

A veterinary technology provider seeks a Vello Product Specialist to coach veterinary practices on the setup and configuration of their software. In this hybrid role, you'll guide customers on best practices while maintaining strong relationships and troubleshooting issues. Applicants must have excellent communication skills and a background in veterinary practices is preferred. The position offers a competitive salary, opportunities for bonuses, and a variety of benefits from day one, including mental health resources and pet insurance.

Qualifications

• Experience training adult learners preferred but will be trained for the right candidate.
• A general business understanding of the veterinary industry is preferred.
• Ability to consult on best practice guidelines from product teams.

Responsibilities

• Consult and coach veterinary practices on software setup and configuration.
• Answer customer questions and troubleshoot issues.
• Maintain strong customer relationships and ensure ongoing satisfaction.

Skills

Technical aptitude

Verbal and written communication

Public speaking

Customer relationship management

Analytical thinking

Tools

Salesforce (CRM)

Microsoft Teams

GUIDEcx (project management app)

Job description

IDEXX Veterinary Software and Services - Vello Product Specialist – Vello Integration with Cornerstone

As a Vello Software Product Specialist (“PS”) your primary role would be the consultant, coaching veterinary practices on the set up and configuration of their Vello software and Vello Client Communications integration with ezyVet. In this role you are both trainer and consultant, guiding the customer to understand how the choices they make in the design of their software/s will impact the way their staff is able to execute workflow in the practice. In this role, you will also be consulting/encouraging Vello best practices – Preventative Care, Printed Postcard Adoption, and any other features that will help the practice grow, increase revenue and increase patient care and get the most out of Vello. In addition to Vello, the role may also require taking on additional skills/onboarding of additional products (IDEXX DX Integrations, Cornerstone/Professional Service Training, SmartFlow, rVetLink, Neo, ezyVet, etc.) as business needs change. The Product Specialist positions are virtual based with up to 25% travel.

• You will be answering customer questions, explaining products and services, instructing in use of equipment, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.
• Determine customer needs, research and provide solutions, coordinating with other team members as needed.
• Ensure ongoing customer satisfaction and continuing strong customer relationships.
• Supports quality management system and other compliance requirements.

What do you need to succeed?

• Technical aptitude – early adopter of new technology.
• Experience training adult learners (formal or informal) preferred but will be trained for the correct candidate.
• Comfortable with public speaking and leading meetings with more than 1 participant.
• Ability to consult with individuals on best practice guidelines as provided by product teams.
• Expertise in setting and managing customer expectations, along with a demonstrated ability to lead without authority.
• Excellent verbal and written communication skills; ability to present and explain information in a way that establishes rapport and persuades others and gains understanding.
• A general business understanding of the veterinary industry, and how veterinary practices function is preferred (including practice workflow, practice roles, client communication and preventative care/best practices).
• Build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.
• Plan and prioritize work in a dynamic environment and make quality, timely decisions.
• Attention to detail and ability to track, diagnose and determine next steps in a plan; diagnose, troubleshoot and resolve customer issues, including both business and technical issues, and drive resolutions that benefit the customer and IDEXX.
• Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
• Comfortable learning and using technology (SaaS programs) and working with computers. Use of telephone, email, Salesforce (CRM), GUIDEcx (project management app) and other SaaS solutions to ensure a high‑quality experience with onboarding.

Key Traits for Success as a member of the VSS Vello & ezyVet Product Specialist Team with IDEXX

• ezyVet knowledge
• Highly organized
• Detail oriented
• Analytical thinking skills
• Technical aptitude for SaaS products
• Enthusiastic attitude
• Professional persistence
• Ethical
• Ability to influence without authority
• Authenticity
• Self‑motivated
• Ability to manage multiple priorities and remain composed during busier times
• Affinity for web‑based tools and solutions
• Ability to work independently and willingness to collaborate as part of a team

Working options

• Hybrid, 2 days onsite in our Frisco, TX office, and 3 days remote per week.
• Hybrid, 2 days onsite in our Westbrook, ME office, and 3 days remote per week.
• Virtual USA. When working from your virtual office, you are required to be available by telephone, voicemail, email, and Microsoft Teams during your scheduled business hours. A high‑speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.

What You Can Expect From Us

• Annual rate targeting: $64 K annual
• Opportunity for annual cash bonus
• Benefits Day‑One
• On‑the‑job training and career advancement opportunities (experience NOT required)
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Biotechnology Research, IT Services and IT Consulting, and Veterinary Services

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. IDEXX is an equal‑opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.